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Hello
I bought my HDR-FOX T2 just before Christmas and has worked perfectly until last night.
I was watching a programme that had been recorded a few days earlier and was about 3/4 of the way through when the screen went black and a message appeared, ” Programme scrambled or not available”. The same thing happened with all other programmes on the hard drive. When I tried it this morning, it is working fine. Any ideas what is causing this problem?
Many thanks.
Alan.
Welcome to our Forum
Have witnessed this once, and as you have found out a power cycle corrected the issue. What caused it I am not sure as my signal etc is fine.
hello,
this error has started pn my pvr a few days ago
while watching something the screen will go blank and the following message appears.
channel is scrambled or not available.
this is happening at random time periods during playback.
any ideas guys
Doc Rush – 11 hours ago »
while watching something the screen will go blank and the following message appears.
channel is scrambled or not available.
this is happening at random time periods during playback.
How frequently is this occurring? It could be that the file system is damaged which would need a format to correct (unless you are prepared to install the custom firmware).
thanks for the quick reply.
the frequency of the signal problem varies greatly
but it can happen from every few minutes to once or twice pre hour.
could you explain what custom firmware i might need to use as i would prefer not to have to format the drive.
Welcome to the Forum Doc Rush
Before going down the custom route, what are your signal strength and quality readings for:
BBC1
ITV1
ITV3
BBC1 HD
I’ve only picked 4 of the multiplexes just to give us a general idea.
Doc Rush – 40 minutes ago »
the frequency of the signal problem varies greatly
but it can happen from every few minutes to once or twice pre hour.
As Barry suggests lets stay away from the custom firmware for now. Do you see the problem if you watch live rather than a recording?
the doesnt seem to be a problem when watching tv through the box
as for signal strengh it is 3-4 yellow bars
and the quality it the green bar is completely full.
i have checked these readinbgs a few times over the last few hours, and from what i remember they are about the same as the day iset the box up.
Doc Rush – 1 hour ago »
the doesnt seem to be a problem when watching tv through the box
No you misunderstood my request; what is the signal strength and quality reported by the Humax when watching programs live (particularly on channels where you have had problems with recordings)?
hi martin
thanks for the reply i sorry i not to sure which signal you mean if the 2 i gave above werent the ones you asked a bout.
i have been paying more attention to the errors and before the player blanks out with the channel is scrambled or not available message. it seems that the harddrive seems to go into over drive working very hard. also on some of the recorded programs the are parts missing as though there was a break in the recording.
Doc Rush – 41 minutes ago »
hi martin
thanks for the reply i sorry i not to sure which signal you mean if the 2 i gave above werent the ones you asked a bout.
Watch something live via the Humax. Press Menu>Settings>System>Signal Detection; tell us the strength and quality numbers. Then from the signal detection menu press the right arrow (to the right of the OK button) and tell us the list of numbers.
i have been paying more attention to the errors and before the player blanks out with the channel is scrambled or not available message. it seems that the harddrive seems to go into over drive working very hard. also on some of the recorded programs the are parts missing as though there was a break in the recording.
That sounds like a hard drive or file system problem. Assuming you are running the latest software try Menu>Settings>System>Data Storage>HDD Test should take a minute or two; tell us what it reports.
ok found the signal quality it is
strengjh 24%
quality 100%
the hdd test found no defects
and the software version is fhtcp 1.02.28
Doc Rush – 5 hours ago »
ok found the signal quality it is
strengjh 24%
quality 100%
the hdd test found no defects
and the software version is fhtcp 1.02.28
I would say the signal strength of 24% is your problem; the signal quality is fine but the low signal strength means there is very little margin to cope with interference etc. You haven’t answered my request for the channels numbers that are obtained from the signal detection screen by pressing right arrow. If you can provide a list of those and say roughly where in the country you are we can see if the low signal strength is a result of mistuning or something else.
sorry for taking so long to reply.
i have managed to correct the problem by formatting the hard drive.
its been a week and so far the problem hasnt resurfaced.
i would like to thank you for all your help and advice.
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