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Clearly iPlayer isn’t going to work until Humax introduce introduce appropriate software updates. It’s just a matter of being patient, but it would be helpful if there could be a little communication from Humax themselves (they didn’t respond to my email). Can I just check if there are any other players that aren’t currently working (BBC Sounds, Youtube, etc).
Roy_A – 1 min ago »
Clearly iPlayer isn’t going to work until Humax introduce introduce appropriate software updates. It’s just a matter of being patient, but it would be helpful if there could be a little communication from Humax themselves (they didn’t respond to my email). Can I just check if there are any other players that aren’t currently working (BBC Sounds, Youtube, etc).
BBC sounds is not working either. Presumably from same issues.
BBC Sounds fails in exactly the same way, with the same error code of 02001.
Roy_A – 30 mins ago »
Clearly iPlayer isn’t going to work until Humax introduce introduce appropriate software updates. It’s just a matter of being patient, but it would be helpful if there could be a little communication from Humax themselves (they didn’t respond to my email). Can I just check if there are any other players that aren’t currently working (BBC Sounds, Youtube, etc).
Humax replied to an email from me this morning after I sent one to uksupport@humax-digital.co.uk.
See post 142 above
I wonder what Humax mean when they say “very soon” and “shortly”. Are they thinking in terms of the life span of a mayfly, the three score and ten years of man, or perhaps geological time?
antient – 5 mins ago »
I wonder what Human mean when they say “very soon” and “shortly”. Are they thinking in terms of the life span of a mayfly, the three score and ten years of man, or perhaps geological time?
Try asking them.
antient – 10 mins ago »
A1944 – 4 mins ago »
antient – 5 mins ago »
I wonder what Human mean when they say “very soon” and “shortly”. Are they thinking in terms of the life span of a mayfly, the three score and ten years of man, or perhaps geological time?
Try asking them.
I was joking. Check the emoji!
Maybe, but it was a very good question.
Same problem here on HDR-1100S. E-mailed support twice. No response yet.
Jim.
A1944 – 13 hours ago »
antient – 5 mins ago »
I wonder what Human mean when they say “very soon” and “shortly”. Are they thinking in terms of the life span of a mayfly, the three score and ten years of man, or perhaps geological time?
Try asking them.
I have just sent the following email to Humax. I tried to be factual and constructive:
Since the problem of the iPlayer and BBC Sounds app loading but not being able to download programme content began to be noticed on Tuesday of last week (29th September) there has been little or no communication with the users affected. The iPlayer app on my FVP 5000T has been updated once or twice a day (except at the weekend!) ever since, but the fault has not been rectified as of the date and time of this email.
There is an iPlayer status page at https://www.bbc.co.uk/iplayer/help/issues/bbc-iplayer/humax-playback-fault which is currently saying “Humax have assured us that they are working on resolving this issue as soon as possible”. That page was last updated on Monday. There is a post on the My Humax forum quoting a reply to yourselves, where you are reported to have said:
Thank you for contacting Humax, I’m sorry to hear about the trouble you’re experiencing with your Humax equipment.
We are currently working with the BBC to get this resolved, it will be fixed very soon.
I don’t have a specific ETA for this unfortunately, we appreciate your patience on the matter, bear with us and it will be working shortly.
Could you please clarify what is meant by “very soon” and “shortly”? I worked in the I.T. business from 1971 to 2010, and an outage of a public-facing service that lasted more than a few hours would have been treated as a major disaster. This current outage has been going on for over a week, and if nothing else customers are entitled expect some form of communication and explanation
It is obvious to me that an untested change was made during Tuesday 29th, up to and including which date the iPlayer app had been working perfectly, because on Wednesday 30th it had stopped working.
There is a support section on https://uk.humaxdigital.com/, where the software information for the FVP 5000 is hopelessly out-of-date. That would have been a good site on which to post something meaningful.
When I purchased the box from Currys PC World in February of this year I was encouraged to register my purchase for a 2nd year of warranty cover. I did that, so you must have my email address; surely some form of message could have been sent out to registered owners.
I await your reply, with hopefully some concrete information and a meaningful timeline for resolution.
Trev – 9 mins ago »
A1944 – 13 hours ago »
antient – 5 mins ago »
I wonder what Human mean when they say “very soon” and “shortly”. Are they thinking in terms of the life span of a mayfly, the three score and ten years of man, or perhaps geological time?
Try asking them.
At least they are human so might answer 😆
I’m only human too, and typos happen. It’s always a pain trying to proofread something you wrote yourself. You see what you expect to see, not what’s actually there. 😉
Excellent post, Antient. This line from the BBC’s site is inaccurate.
“We’re aware that some people using Humax Freesat / Freeview set-top boxes are unable to play content in BBC applications (iPlayer, News and Sport) despite being able to open the apps.”
Some should read any if this forum is anything to go by. That must means thousands of people (hundreds of thousands?) cannot get iPlayer on their TV at present.
Hi guys – new poster here!
I have the Humax HDR1100S and getting problems with the iPlayer.
YouTube through my box sometimes gives “you are being directed to youtube.com” and then shows 12 grey boxes. Sometimes, YouTube works fine. Anybody else getting this ?
All the non-BBC apps work ok …. just waiting for the update.
ohhh…. btw
I have the FreeSat app on my (android) phone and the iPlayer works fine on that.
Manc – 2 mins ago »
Hi guys – new poster here!
I have the Humax HDR1100S and getting problems with the iPlayer.
YouTube through my box sometimes gives “you are being directed to youtube.com” and then shows 12 grey boxes. Sometimes, YouTube works fine. Anybody else getting this ?
All the non-BBC apps work ok …. just waiting for the update.
ohhh…. btw
I have the FreeSat app on my (android) phone and the iPlayer works fine on that.
I have been told that the iPlayer app on Humax boxes does not connect directly to the BBC servers, but interacts with them via a server or servers operated by Humax themselves. If that is the case, then it is very likely that Humax has made a configuration change to their servers which is causing the current problem. It begs the question “Why wasn’t the change rigorously tested before being rolled out on a public-facing service?”
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