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Sometimes when playing a recording (on Humax 9300T) there will be sections where it ‘skips’ or ‘jumps’ a few seconds.
I can occasionally ‘rewind’, pause at point of the ‘jump’ and play and then view the section that previously ‘skipped’. This does not always work. Can you suggest reasons for this annoying fault, please?
Unfortunately this is a known problem with the 9300 and 9150 models and is mainly seen on recordings of Family Guy and American Dad on BBC3. There have also been reports of other programme recordings having the skipping problem, I think Points Of View was one of them. Humax are aware but I doubt they will do anything about it.
Many thanks for your reply. Very helpful but not reassuring.
I’m grateful. Can you suggest a Humax model which is more reliable?
AntG – 1 hour ago »
I’m grateful. Can you suggest a Humax model which is more reliable?
The HDR-FOX T2 does not suffer from this problem and improves on the performance of the older boxes in various ways. There are suggestions that Humax will release a new HD box before too long but no dates or features are available at the moment.
AntG – 2 hours ago »
Many thanks for your reply. Very helpful but not reassuring.
I’m grateful. Can you suggest a Humax model which is more reliable?
As a matter of interest what were the programmes you had problems with?
Hi
I have exactly the same problem, with the addition that sometimes the sound goes out-of-sync with the picture.
I spoke today with Technical Support at the department store where I bought it, and they say this is most likely caused by read/write errors on the hard disk – ie the hard disk needs replacing.
Have sent it off (it is still under warranty) – so I’ll let you know what happens if you are interested.
Peter T
peter_t – 24 minutes ago »
I spoke today with Technical Support at the department store where I bought it, and they say this is most likely caused by read/write errors on the hard disk – ie the hard disk needs replacing.
Does this happen on programs recorded from all channels (in which case the diagnosis sounds right) or is it only on recordings of a particular series?
As far as I have been aware it happens on all channels.
I have no problems with reception or signal strength, only with playing recorded programs. It seems to be worse when it is a longer program eg a film, rather than a short half hour recording – though this is not always the case. The problem started about 3 months ago and has been getting steadily worse. Now some recordings are unwatchable.
I had hoped reformatting the disk might have helped, but it made no difference.
Peter T
peter_t – 2 hours ago »
I had hoped reformatting the disk might have helped, but it made no difference.
OK I agree this is probably a disk problem. At a guess the Humax is struggling to reallocate a disk sector. The reason a format doesn’t help is that the format on the Humax is the equivalent of a quick format on Windows where the disk is not tested and a blank file system is written. Taking the disk out and formatting it in a PC would quite possibly resolve the problem but as the box is under warranty then getting the supplier to sort it out is the correct course of action.
So much for the warranty!
Returned the faulty recorder and 2 weeks later received back another faulty 9300T. This one only has one working receiver.
Humax well down.
Shan’t be buying another Humax if this is what they call a reliable product / customer service.
Hi Peter,
I think you’ve been unlucky, although customer service can be hit and miss.
I’m having niggling problems with some of the stuff I’ve bought recently from other manufacturers, it’s not just Humax, and it’s a real pain and waste of time sorting things out.
I assume the newly faulty 9300T is on its way back for replacement. The hdr-fox-t2 is an excellent machine, if you get a refund on the 9300T, brought alive by the fantastic custom firmware.
If you get chance (AntG as well) take a look at the hdr-fox-t2, it’s an outstanding machine (has some faults, but head and shoulders above the competition). As Martin says, there is a new HD model promised; however if it’s locked down then it’ll be another nail in the Humax coffin and they seem to be doing quite a good job of boxing themselves in with the current YV and G2 offerings.
“The Mill” on channel 4, last episode. Missed about 5 minutes of important action despite trying to rewind watch parts again.
Re: Humax PVR 9300T
Very interesting what you guys are saying… clearly I’ve the same problem, assuming it was a Read error during playback. My thinking was, as the skipping and sound synchronisation went away instantly following a short rewind there must be an issue keeping on “track” with my ageing hard drive. I’ve tried formatting – no use, and reducing the number of recordings to one or two – still no use however it did seem worse on certain programs but I had put this down to my imagination!
Recently I’ve inherited the exact same model from my farther who’d barley used his device. However his had a different problem whereby the picture, after a while of operation, would become broken by a mesh of vertical purple lines, I’m assuming this to be a motherboard component partly failing.
Ah Ah I thought, cracked it! – Swap the drives over – As you’ve probably guessed, by me writing here, the problem still persists with a virtually brand new drive! Hence the trawl to see if a solution exists.
Unfortunately I’m forced to conclude one of three possible causes is the culprit.
1. There’s a motherboard fault, say a buffering issue.
2. There’s a software bug.
3. There’s something in the program ID which skewing things for a moment during playback.
One thing is for sure; the fault only showed itself a few months ago and as my machines given me over 3 years of flawless operation I’m deeply suspicious of outside influences especially as others are experiencing the same problems.
Let me know how you get on but don’t waste your money on new hard drives…..
Hardware Version REV 1.0
Software Version UPTTF 1.00.26
Loader Version a4.39 (a4.35 on the older device)
Update Date Jul 7 2011
This skipping problem was first seen on Family Guy I believe and is a problem on my partners 9300 recording Family Guy but she doesn’t have the problem on any other programme she records. I don’t believe it has anything to do with the age or how full the hard disk is. From my observations something in the programme triggers the skipping problem and then the programme skips and jumps for a while, if it does recover the sound and vision are usually way out of sync. You can wind back to just after the trigger point and play back normally until another trigger occurs. If I remember correctly the programme will playback correctly at any speed other than normal speed. Someone discovered that if you switch off the audio track the programme played correctly at normal speed, it’s interesting that at other speeds the audio is also switched off.
Years down the line and Humax have still not done a thing about this problem. I wpont be buying from them again
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