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I bought a Humax HDR-1800T and a Blaupunkt TV at the same time (July 2017)from Sainsbury’s. Sound disappeared on the HDMI input from Humax as soon as switched TV to its own off-air source and back to the HDMI socket for the Humax. Sound also sometimes disappeared when changing source within Humax menus, for example between recorded material and live off-air.
Switching TV off/on did not help, but switching Humax off/on at wall did bring sound back. Switching Humax off/on with its remote did not work as it just switched to/from standby. Another PVR (an old Panasonic) plugged into same HDMI socket on TV had no problems with sound.
As it was the weekend, so Humax telephone help-line not available, I assumed unit was faulty and returned it to Sainsbury’s who replaced it with identical Humax HDR-1800T. This gave exactly same behavior.
I spoke to Humax help line once it re-opened. They said to check
(1) TV was set to STEREO and not MULTI-something. I’d already found this in TV menus and tried changing it to STEREO.
(2) Turn off CEC (Consumer Electonic Control?) in the TV menus. It was already off but tried turning it on and back off. Neither solved the no sound problem.
I then spoke to Blaupunkt help line. They made similar suggestions but also offered to send me updated software for TV. I accepted this and installed onto TV. Did not solve problem with loss of sound on HDMI input to TV from Humax HDR-1800T.
As Humax insisted problem was with TV, I returned TV to Sainsbury’s. The person who took it from me an Sainsbury’s Customer Service desk, was interested to hear of my problems as her parents have similar loss of sound problems with their Humax recorder which they work-around by switching it off/on at the wall socket!
Sainsbury’s swapped Blaupunkt TV for a Bush TV, but when I connected it I had exactly the same problem. Loose sound on HDMI from Humax.
A brief search online for “Humax no sound” brought up many similar occurrences going back a number of years. At this point I gave up, and returned the second Humax HDR-1800T to Sainsbury’s who gave me a full refund. Bought a new Panasonic recorder instead, which admittedly lacks the SCART output socket, but the sound does work.
Hi Graeme51
This as been an issue for a long time now with the 2000T/1800T.
You only get the sound problems with the HDMI socket, mostly when if the box is recording, it is a pain but you can get round by also connecting it via the scart or RCA out puts to the TV as these don’t get sound problems, just switch over till you can reboot or put it to standby when its finished recording.
Humax is aware of the problem but as never done anything about it, they say it is a fault of the TV which is a load of rubbish.
The 4000T freeview play box don’t have these issues, I have never had this with my 4000T but I do with my 2000T, I have just learned to live with it now.
That is why you needed to use a passive splitter – cost around £1.75p.
Faust – 10 hours ago »
That is why you needed to use a passive splitter – cost around £1.75p.
I’m confused, how does a passive splitter cure the “no audio via HDMI” fault?
It would certainly fix the ‘no loop through’ aerial problem, but the OP has not complained of that.
fedman1 – 2 minutes ago »
Faust – 10 hours ago »
That is why you needed to use a passive splitter – cost around £1.75p.
I’m confused, how does a passive splitter cure the “no audio via HDMI” fault?
It would certainly fix the ‘no loop through’ aerial problem, but the OP has not complained of that.
He wouldn’t need it anyway as the 1800T does not have that issue.
Barry – 5 minutes ago »
fedman1 – 2 minutes ago »
Faust – 10 hours ago »
That is why you needed to use a passive splitter – cost around £1.75p.
I’m confused, how does a passive splitter cure the “no audio via HDMI” fault?
It would certainly fix the ‘no loop through’ aerial problem, but the OP has not complained of that.
He wouldn’t need it anyway as the 1800T does not have that issue.
Thanks Barry, I had forgotten that particular problem only affected the 2000T.
bill63 – 23 hours ago »
Humax is aware of the problem but as never done anything about it, they say it is a fault of the TV which is a load of rubbish.
The 4000T freeview play box don’t have these issues, I have never had this with my 4000T but I do with my 2000T, I have just learned to live with it now.
Agreed, it is utter rubbish from Humax, especially when all the other boxes I have from them all work perfectly with HDMI. Only the 1800/2000T range has this sound problem.
I’m guessing it’s something Humax screwed up and can’t fix, else they would surely have remedied this show stopper of a bug.
Use a passive splitter to maintain signal to TV whilst you power up the 1800T. Once the 1800T is powered up select the correct HDMI input via the TVs remote and you tend to find you will have audio. Do make sure that CEC is off though.
Lots of people have followed this ‘simple fix’ and it does work for many. What have you got to lose £1.75p?
Sounds odd, but as you say worth a try.
A passive splitter works well with stopping signal problems on your TV when you turn your box on from standby, but it does NOT solve the sound issue with the 2000T on the HDMI.
I still get the sound issues even though I have a splitter fitted.
I find if I select the HDMI input on the TV then turn on your box I will get sound most of time.
But changing inputs on the TV then going back to box input on the HDMI while the box is on, sometimes by doing this the sound goes, to get it back I put it in to standby for a couple of minutes if not recording or switch to scart.
Yep and I expect to see this thread title started again and again until nobody remembers the 2000/1800T any more
The 2000T certainly isnt the product it should have been and I hope all the owners of the newer 4000T are not having this problem.
Ok the box records and functions well when its going but who would really be happy with anything if it often needed firing up twice to recognise the sound or hard drive functions.The sound problem is a biggy but clearly there is no update fix.
I stuck with it after a lot of noise modding but it should have gone back. Theres a story of why I couldnt face that shop again and I was very confused as it was a PVR purchase after a long time sticking with an outdated one. I may look at Humax again but only after I have seen what other manufacturers have on the market
I’ve only just joined this forum to see if anyone else is experiencing intermittent loss of sound with an 1800-T. So it’s not unusual. Ours was bought May 2017. First time this happened I switched back to standby, switched off at mains and then back again and we had sound back again. The next time I did the same, it brought back sound, but when I went for ‘Media’ nothing happened. I tried pausing the programme being broadcast only to see a sign in the top right corner of screen implying this was unavailable. From this I inferred the disc was not spinning up, this seemed to be confirmed as the box was switching up immediately, none of the usual delay. I retrieved an old 9200T from the loft but didn’t install it until the next day in order for it to get to room temperature. Having moved the 1800-T out of the way the 9200T worked OK. I then emailed and phoned John Lewis from where we had bought it. This, I was told, is probably due to a static build up in the remote control. I had to believe this and having followed the suggested procedure to discharge static I now needed to re-connect the 1800-T. I was not over confident that it would work so I put it on a coffee table next to the TV, switched on, and the thing worked. I phoned and emailed J Lewis to let them know and then re-installed everything to as it was, and of course then the thing didn’t work. I spent many hours trying different configurations but the fault remained hard on until I had the bright idea to switch the thing on with the power button on the front of the box instead of the remote. IT WORKED! I switched back to standby, and back on using the remote and it still worked and continues still to do. I have come to the conclusion that this thing is prone to intermittent failure which might be exacerbated by physically moving the box and/or removing mains power. I now avoid touching it and dread being subjected to a mains failure. Although the 2 year warranty is with J Lewis they encouraged me to contact Humax. Humax seem to be less user-friendly than they were. I filled in the ‘contact us’ page on Feb 10th, received an email from a ‘no reply’ address telling me that someone would contact me within 24/48 hours. Sadly no contact has been made. I suspect Humax may at some time expect me to return it for repair, perhaps I have developed a certain amount of cynicism over the years (80). Knowing that the problem is intermittent I suspect the thing might be labelled as such, put on a shelf for return to me, NFF, after a suitable delay.
jacklx – 20 minutes ago » … I then emailed and phoned John Lewis from where we had bought it. … I phoned and emailed J Lewis to let them know and then re-installed everything to as it was, and of course then the thing didn’t work. … Although the 2 year warranty is with J Lewis they encouraged me to contact Humax. … Knowing that the problem is intermittent I suspect the thing might be labelled as such, put on a shelf for return to me, NFF, after a suitable delay.
You need to be careful about a Humax repair as it could void your 2 year warranty with J Lewis.
Humax tend to swap out boxes rather than repair. If you had a box swap without the go ahead from J Lewis you would no longer have the original box and J Lewis would not need to honour the warranty for what would then be a different box.
With thanks to member NorthPole who spotted on his HDR 2000T…
There appears to be a new software version to fix HDMI sound issues:
https://uk.humaxdigital.com/support/?category_id=12&product_id=1185&curr_page=sw_release
Release note:
HDMI No Sound Issue is fixed.
Just to let everyone know, I have just contacted Humax and they told me that hopefully there will be an over the air update for all 1800T and 2000T starting next week. This they hope will cure all HDMI problems.
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