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Hi, I have also recently experienced similar issues with recordings on the HDR 2000t.
After a year or more of problem-free use there have been some issues in the last few weeks only.
A number of recordings have failed… “Unable to track” or simply not recorded. Others have recorded but with no sound. Most have been on the BBC HD channels though the same has happened on More 4 and 5USA.
The suggestion of cause appears above to be related to 4G or 5G interference but I am not aware of any recent such activity in my area unless anyone knows better? (suburban Gloucester)
I am becoming increasingly frustrated with these issues (particularly today when I sat down to watch the rugby only to find there was no sound! Fortunately I am able to catch most of the programs spoiled on iPlayer but it does somewhat make owning a PVR seem pointless?
If the recommendation is to try an RF filter I will start looking into this, but would be grateful of any other tips. I initially suspected a machine issue but gather Humax customer support are not overly helpful? Can I rule out a fault with the unit? (Just over a year old with daily use and nothing else (TV, cables, location) changed at all.
Many thanks
Here is where I’ve got to. The last problem occurred when I was playing back a HD recording at the same time as the box was recording another programme in HD. The result was that the recording I was making had ‘failed’ sections. It seems that the 2 HD operations were overloading something.
I have done two things. I contacted Humax support by email and they advised me to reset the box to the factory default position. This is easily done from the settings menu. You don’t lose any recordings on the hard drive but you will need to reset the Humax volume and maybe other preferences.
The other thing I did was to change all my reservations from HD to SD channels. (I found the difference in HD barely noticeable if at all, in any case.)So far there have been no problems. When I have time I’ll do an experiment with HD programmes and see if the problem has perhaps been solved. I hope this helps.
bookman – 1 day ago »
The other thing I did was to change all my reservations from HD to SD channels. (I found the difference in HD barely noticeable if at all, in any case.)So far there have been no problems.
Until such time as you get a good HD TV, in which case either the difference will become quite apparent or you’ve wasted your money on an HD PVR!
Exactly!
So am I now to understand that Humax HD PVR units may now only be sold to those who are deemed to own a “good” HD TV, otherwise we are only permitted to receive and record programs in SD?
Absurd!
Humax – you need to take note of these issues and fix them now!
Am beginning to think I have been duped out of my money here?…
As a post script to my message above… these issues are not exclusive to HD. I took the advice of bookman and converted my scheduled recordings to SD.
Of this evenings selected viewing 1 broadcast (ITV SD) failed to record at all and another (BBC4 SD) recorded with no sound.
I am about 2 months outside of my warranty… anyone say built in self-destruct software?
Ridiculous state of affairs for a paying customer to find themselves in!
Am even considering breaking my cardinal rule of not lining Rupert Murdocks pocket and defecting to the dark side… you may pay through the nose for it but at least you know you will be able watch (and hear) the programs you want to.
Einstein40 – 4 minutes ago »
I am about 2 months outside of my warranty… anyone say built in self-destruct software?
Are you sure you are out of warranty? If purchased from Humax and registered with Humax the warranty is two years
Einstein40 – 8 hours ago »
As a post script to my message above… these issues are not exclusive to HD. I took the advice of bookman and converted my scheduled recordings to SD.
Are you on the latest software and have you done a factory reset yet?
I personally wouldn’t accept recording only in SD. The box should be capable of recording 2 HD channels. You need to figure out whether it’s aerial/signal-levels or the box. A factory reset and a proper power cycle (switching off at mains) is the first thing to try. If you’re thinking of returning/repairing it or have nothing you want to keep then a hard drive format is another option and worthwhile doing if only to rule out a corrupt file system.
If problems persist then you’ll need to establish a pattern as there will be a logical explanation.
Thanks both Damian & Martin – guess you sensed my exasperation!
I am on latest software as of about 6 weeks ago. Now i think about it I don’t recall any such issues before then!
I have done a re-tune but not a full power down. I will do this and a disk re-format so I can start with a clean sheet to find a pattern should it happen again.
I purchased from John Lewis and have just checked that this will have come with a 2yr warranty so now need to find my proof of purchase! At least this opens another avenue if help should the reboot prove unsuccessful
Will report back once I have done done testing
Thanks again for your interest
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