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It is a pity you returned it Dan, as Martin has correctly pointed out I could have probably sorted this for you.
Edit: To add, Humax are not selling a product that does not work, all units shipping with the new dongle are supposed to have the necessary software on board.
Barry – 25 minutes ago »
It is a pity you returned it Dan, as Martin has correctly pointed out I could have probably sorted this for you.
Edit: To add, Humax are not selling a product that does not work, all units shipping with the new dongle are supposed to have the necessary software on board.
I’m sorry Barry, I disagree with you. They are selling a machine that doesn’t work, why would it take 3 emails from me for them finally to admit that they know it doesn’t work and are doing a update to fix this in 3 4 weeks. What about the 2 replacement machines I had which still didnt work and what about all the shops which have now got stock they can’t sell untill they are updated.
Dan J – 28 minutes ago »
what about all the shops which have now got stock they can’t sell untill they are updated.
Clearly neither you nor I know whether these machines have the correct software but Barry believes (based on his dealings with Humax) that they should. It sounds as though the most likely explanation is that the retailer you used wasn’t being careful to keep track of whether boxes had the correct software when they were selling a 300Mb/s dongle.
We will have to agree to disagree I’m afraid Dan.
Units with the new dongle should have appropriate software on board, we cannot prove or disprove this now as you have returned unit.
As far as I am concerned end of matter, no point in discussing further.
Hello,
We seem to have the same problem. We bought a HDR 2000T today and wanted to use the dongle but the wifi option was not letting us select it. Have emailed Humax, don’t really want to take the box back just because of the dongle. We also tried wired connection with a homeplug box and it said network connected but then wouldnt let us access the tv portal saying the internet connection was not working (it was).
Would be grateful for any advice/assistance.
can’t help you with the dongle, but I’d imagine the box thinks its network connected as it is to the homeplug. Can you get the ip address from the humax and ping it from a pc/laptop? If the humax doesn’t have an ip address then the homeplugs aren’t working as they should.
On top of that, this evening I’ve had problems with iplayer over the last 2 hours, portal starts, but iplayer wouldn’t. It’s fine now so you might want to check again.
neetlawrence – 1 hour ago »
Hello,
We seem to have the same problem. We bought a HDR 2000T today and wanted to use the dongle but the wifi option was not letting us select it. Have emailed Humax, don’t really want to take the box back just because of the dongle. We also tried wired connection with a homeplug box and it said network connected but then wouldnt let us access the tv portal saying the internet connection was not working (it was).
Would be grateful for any advice/assistance.
Welcome to our Forum
Re dongle – What version of software does the unit have?
Umm no idea not very technically minded I’m afraid. It is the WNA699U8N3 version and it came in with the Humax box.
Not sure how to find out what software the main box has.
God news is that it seems to work with the home plug still not sure with the dongle though.
Sorry I can see my post was not clear.
It is the HDR 2000T software version I want to know.
Menu
Settings
System
System Information
Software Version…..
It is UKTFAC 1.00.07
That software version is old, latest general release is 1.01.06, however you need an even newer version for the dongle to work.
Check back into tomorrow and I should have details of where you can download the version needed to support dongle.
Edit: The factory are supposed to preload the version necessary, and I have already raised this with Humax Towers.
Ok thanks
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