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Have been in contact with the Humax UK Commercial Director, he assures me that an update will be forthcoming.
Just got a software update from Humax that has cured my problem with TV Portal error. Download from this address and follow instructions carefully.
Admin edit: Link removed as software is for HDR not HD
mickmac93 – 3 minutes ago »
Just got a software update from Humax that has cured my problem with TV Portal error. Download from this address and follow instructions carefully.
This thread is about the HD FOX T2, there is no current fix for this box yet.
See
http://myhumax.org/forum/topic/firmware-10311-vs-10312-where-can-i-dl-12
Welcome to the forum.
Thanks for the welcome. I thought this thread was about ‘TV Portal Stopped working’ and you also mentioned HDR-Fox T2 on the first page. Sorry for getting on the wrong thread.
Just a thought if this update solved my ‘TV Portal not opening’ problem it might do the same for HD-FOX T2? Could check with HUMAX
mickmac93 – 8 hours ago »
Thanks for the welcome. I thought this thread was about ‘TV Portal Stopped working’ and you also mentioned HDR-Fox T2 on the first page. Sorry for getting on the wrong thread.
Just a thought if this update solved my ‘TV Portal not opening’ problem it might do the same for HD-FOX T2? Could check with HUMAX
It won’t work on a HD FOX T2. The fix requires a new software release from Humax. One is said to be in the pipeline, afaik no release date or timescale is known.
Three Months – What a disrespectful and shameless company Humax are. How dare they say it takes this period of time to fix an issue. It is ONLY because this model is not making them any NEW money that they have given up investing in its upkeep.
If anyone can provide the names for the UK CEO or corporate office I would like to pay them a visit.
I am currently writing a letter to BBC Radio 4 – You and Yours and to the BBC programme WATCHDOG. Humax deserve negative press for their appalling treatment of us.
Actually it takes Humax just as long to provide updates for products which are making them money. Look how long it took to put out the update for the 2000T to enable aerial loop through in standby and fix the BBC3/4 HD recording issues. From the BBC3/4 HD recording problem occuring it took over 10 months to put out a software fix for the 2000T. So 3 months really isn’t that bad by Humax standards…
‘ HUMAX WISHES TO ALWAYS BE SIDE BY SIDE WITH OUR CUSTOMERS ’
Please see the comments on the link below. They don’t appear to believe you.
http://myhumax.org/forum/topic/tv-portal-stopped-working
Regards
Mick
I just sent this e-mail to HUMAX support. Anything is worth a try.
gorgiz – 1 hour ago »
Three Months
1. 2 Months since post # 1
Quote:How dare they say it takes this period of time to fix an issue.2. What on earth are you going on about, what period of time, where have they said it – that statement makes no sense at all.
Quote:It is ONLY because this model is not making them any NEW money that they have given up investing in its upkeep.3. Wrong again read post #50
gorgiz – 2 hours ago »
Three Months – What a disrespectful and shameless company Humax are. How dare they say it takes this period of time to fix an issue. It is ONLY because this model is not making them any NEW money that they have given up investing in its upkeep.
So which are the technology companies that do invest money in software development to keep their old equipment running? I could provide quite a long list of companies that don’t so am interested to know whether or not Humax are in a minority.
TV portal loads up but BBC iplayer logo appears with message “sorry we do not support your device”
Any one else had this problem with HD FOX T2?
As a member of “Which” I have asked them to investigate maybe this will help
davidc2511 – 45 minutes ago »
TV portal loads up but BBC iplayer logo appears with message “sorry we do not support your device”
Any one else had this problem with HD FOX T2?
Everybody with an HD-FOX T2 who tries to use iPlayer will have the same problem.
davidc2511 – 1 day ago »
As a member of “Which” I have asked them to investigate maybe this will help
Hi David,
could you post the reply from ‘which?’ please when you get it.
I’d be really interested to see what they have to say on this matter good or bad. Their answer will be applicable to some of the Sony smart TV users as well as, in my case, the now not so smart Samsung bluray players, loads of other devices and of course the humble HD-FoxT2 all of which can no longer get iplayer since BBC decided to pull the plug on parts of its iplayer service.
I can’t speak for Sony; however there’s no mention or sign of any update or fix from Samsung to get iplayer back working again on my bluray player. Humax on the other hand have promised an update for the HD-FoxT2 to get bbc’s iplayer back working again. Quite when this will happen is anybodys guess; however it’s a sign of some progress unlike other manufacturers who I assume simply won’t bother with older products.
Hi All,
TV portal now loading after update 27-10-14. No BBC iplayer though.
Checking out all the rest.
Lozian
Nothing new in this but it is a message from HUMAX giving the latest at 10.56am today.
Dear Mick ,
Currently due to the changes at BBC regarding the support on various version of iPlayer the HD-FOX T2 does not have a version that is still supported. This is currently under review on our side and we are awaiting confirmation and a schedule as to when we can upgrade iPlayer; this will also update the browser used on the product and support the later version of the TV Portal. Hopefully we will have some more information in the coming weeks with a fixed date as to when an update will be available.
Best Regards,
Thomas
Humax Customer Support
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