What to format hard drive

[Anonymous]

Hello,

I am having problems with my FVP 4000T box and I want to format the hard drive and wipe all the software off the box and re-stall the software from the Humax webpage, can someone tell me how I do this.

Thanks

Matthew

[Martin Liddle]

Apache – 57 mins ago  » 

I am having problems with my FVP 4000T box and I want to format the hard drive and wipe all the software off the box and re-stall the software from the Humax webpage, can someone tell me how I do this.

I take it that you are aware that the software isn’t held on the hard drive (it is in flash RAM on the motherboard)? The software on the Humax web site isn’t the latest version but gives the instructions for installing it, see https://uk.humaxdigital.com/support/?product_id=3793&curr_page=sw_release You can format the hard drive on the box by: Freeview play button>Settings>PVR Seetings>Recording Options>Format storage.

You might want to describe the problems you are having before doing any of this.

[Anonymous]

Hello Martin

Thanks for getting back to me, you say that the software is a flash ram on the motherboard, I had a old FVP 4000T box and the hard drive died so I replaced the hard drive with the same one that was in the box but after I had done this the box would not record because I was told that the software was installed on the hard drive and humax told me that the software was too old and they no longer had the software.

Is there a way to give feedback to ask humax if there can update the software and build the software update into the full version of software.

Any help would be great

Thanks

Matthew

[Martin Liddle]

Apache – 44 mins ago  » 

Thanks for getting back to me, you say that the software is a flash ram on the motherboard, I had a old FVP 4000T box and the hard drive died so I replaced the hard drive with the same one that was in the box but after I had done this the box would not record because I was told that the software was installed on the hard drive and humax told me that the software was too old and they no longer had the software.

What Humax support say and the reality of the situation are not always the same thing. The software for all the Humax boxes that I know about is in flash RAM. The FVP-4000T uses the same software as the FVP-5000T so how they could say they didn’t have it is just beyond my comprehension.

Is there a way to give feedback to ask humax if there can update the software and build the software update into the full version of software.

All the software update versions are complete, full versions of the software. The only way I know to give feedback to Humax is to contact the support department.

[Anonymous]

Hi Martin

Thanks for getting back to me.

So if I replaced the hard drive with a new one just have to download the software to a USB stick and install it.

So if I format the hard drive could and stop box from setting up could I run the setup from the USB stick?

Do you know what hard drive I need because on the old box I had I had to get a special hard drive.

Thanks

Matthew

[Martin Liddle]

Apache – 13 hours ago  » 

So if I replaced the hard drive with a new one just have to download the software to a USB stick and install it.

So if I format the hard drive could and stop box from setting up could I run the setup from the USB stick?

Can we go back to the start please. Exactly what problems do you have with the box?

[Anonymous]

Hi Martin

The problems i am facing are sometimes when bring, the FVP 5000T out of stand by only half the icons at the bottom of the main screen only show, also sometimes get a message telling me no internet connection, but have changed the Cable but still get the problem.

also sometimes when bring the box out of standby press the white menu button on the remote and the menu will not appear keep press the white button on the remote and the menu will appear.

Also sometimes when I press the white button to load the menu up the channel that the box is on stays on and guide is on top of the the picture.

Also sometimes the remote control will not work have charged the battery but still get the problem.

Also sometimes when I press say the white button on the remote the box will turn off.

Please note I have a FVP 5000T box and not 4000T.

Thanks

Matthew

[Martin Liddle]

Apache – 13 hours ago  » 

The problems i am facing are sometimes when bring, the FVP 5000T out of stand by only half the icons at the bottom of the main screen only show, also sometimes get a message telling me no internet connection, but have changed the Cable but still get the problem.

Does the cable run directly to the router or are there powerline adapters involved?

also sometimes when bring the box out of standby press the white menu button on the remote and the menu will not appear keep press the white button on the remote and the menu will appear.

Sometimes I do find the box is slow to respond for a couple of minutes after starting up.

Also sometimes when I press the white button to load the menu up the channel that the box is on stays on and guide is on top of the the picture.

In the “on-Screen Display” section of settings is the “Transparent Display” setting on or off?

Also sometimes the remote control will not work have charged the battery but still get the problem.

You say that you Have “charged the battery”; are you attempting to use rechargeable batteries?

Also sometimes when I press say the white button on the remote the box will turn off.

How frequently does that happen?

I am not convinced that reinstalling firmware or changing the hard drive will help with any of these issues.

[Anonymous]

Hi Martin

Thanks for getting back to me I will check what you are asking and get back to you.

Thanks

Matthew

[Anonymous]

Hi Martin

I using BT power line adapters.

Transparent Display Is turned off.

Use rechargeable batteries.

Get no warning when I press any button on the romote control it just happens out of

Hope this help Martin .

Thanks

Matthew

[Martin Liddle]

Apache – 2 hours ago  » 

I using BT power line adapters.

Could you specify which model please.

Transparent Display Is turned off.

OK.

Use rechargeable batteries.

I would not use rechargeable batteries in a remote control; they typically have a rated voltage when fully charged of 1.25V to 1.3V. The disposable batteries supplied by Humax have a rated voltage of 1.5V and in my experience will last for at least a couple of years.

[Anonymous]

Hi Martin,

I use BT 1000 power line adapters.

Hope this helps.

Thanks

Matthew

[Martin Liddle]

Apache – 31 mins ago  » 

I use BT 1000 power line adapters.

OK, I can’t find much technical information about them. When you lose Internet connection have you tried unplugging and then plugging in the powerline adapters to see if that restores the internet connection. If it does it points the finger at the powerline adapters as the problem. With some makes of powerline adapter you can turn off sleep mode which often helps with connectivity to the Humax.

[Anonymous]

Hello Martin

Thanks for getting back to me. What make of power line adapters do you think I need

Please can you let me know.

Thanks

Matthew

[Martin Liddle]

Apache – 13 hours ago  » 

Thanks for getting back to me. What make of power line adapters do you think I need

My advice is to contact BT support and see if they can tell you how to turn off the power saving feature. If that doesn’t work then TP-Link adapters can have the power saving feature turned of by using an app that you can download from their support site. I am sure some other makes will also allow power saving to be turned off.

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