Forum › Forums › Freeview HD › FVP 4000T, 5000T › No Programme Information
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Anonymous.
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December 9, 2018 at 11:00 am #20266
Anonymous
InactiveRecently both my FVP4000 & 5000 have no programme information on the guide for ITV. It’s really irritating as it means I can’t set a new recording or check if one is already set. Any ideas people? Thanks in advance
December 9, 2018 at 11:37 am #88927grahamlthompson
ParticipantTry tuning both boxes to BBC 1 HD for 15-20 minutes.
December 9, 2018 at 1:22 pm #88928Anonymous
InactiveOutbackannie – 2 hours ago »
Recently both my FVP4000 & 5000 have no programme information on the guide for ITV. It’s really irritating as it means I can’t set a new recording or check if one is already set. Any ideas people? Thanks in advance
Did you mean ITV HD or ITV?
On hummy.tv there has been reports today of ITV HD being missing using a Devon and a Suffolk transmitter but not ITV.
December 9, 2018 at 1:34 pm #88929Anonymous
InactiveI’m not sure what you mean by tuning to BBC one HD for 15 to 20 minutes. BBC1 HD is already tuned in. I should have mentioned the problem is on ITV HD Ch 103
December 9, 2018 at 1:53 pm #88930Anonymous
InactiveOutbackannie – 15 minutes ago »
I should have mentioned the problem is on ITV HD Ch 103
As others are experiencing the same issue on differnt models and different makes I’d forget about it until tomorrow (some time after 6a.m.).
By the way is it just today’s ITV HD that is missing or is it also missing from the guide for times after 6a.m. tomorrow?
December 9, 2018 at 1:59 pm #88931Anonymous
InactiveOutbackannie – 23 minutes ago »
I’m not sure what you mean by tuning to BBC one HD for 15 to 20 minutes. BBC1 HD is already tuned in.
They mean just leave your humax box on BBC1 HD for 15 to 20 minutes. This often will populate the guide, I have no idea why but it does usually do the trick

Hope you get the problem sorted out.
December 9, 2018 at 2:36 pm #88932grahamlthompson
ParticipantLuke – 33 minutes ago »
Outbackannie – 15 minutes ago »
I should have mentioned the problem is on ITV HD Ch 103
As others are experiencing the same issue on differnt models and different makes I’d forget about it until tomorrow (some time after 6a.m.).
By the way is it just today’s ITV HD that is missing or is it also missing from the guide for times after 6a.m. tomorrow?
Every multiplex carries the full epg in a round robin for all the channels along with the channels video and audio data. The main 5 HD channels share a single multiplex so tuning to BBC 1 HD should populate all the channels epg after a shortish interval. There might be a issue with the epg data on the multiplex that carries ITV-1. I see you were referring to ITV-HD so guessing the issue must be down to ITV. I will check my FVP-5000T to see if I have the same issue.
I have no ITV-HD epg from now until 06:00 tommorow so must be a ITV-HD issue.
It’s fine on Freesat so problem is restricted to Freeview
December 9, 2018 at 2:41 pm #88933Anonymous
InactiveHow does that work then GLT? I have just checked my two Sammy TVs and my T2 and they all show a missing ITV HD EPG. But the LG has a full EPG for ITV HD
December 9, 2018 at 3:00 pm #88934Anonymous
InactiveJust looked & it’s there from 6am tomorrow morning. This isn’t the first time this has happened, I’ve experienced this several times over the last few weeks. Put BBC1 on now in the hope this may help. Thanks for all the replies
December 9, 2018 at 3:07 pm #88935grahamlthompson
ParticipantTrev – 20 minutes ago »
How does that work then GLT? I have just checked my two Sammy TVs and my T2 and they all show a missing ITV HD EPG. But the LG has a full EPG for ITV HD
Perhaps the LG TV has a cached version with historic data it has retained. Also you may be looking at a different regional Variant (Mine is ITV-HD Central West). My HDR-FOX-T2 is also missing ITV-HD epg data.
December 9, 2018 at 3:11 pm #88936Anonymous
InactiveChristina2018 – 1 hour ago »
Outbackannie – 23 minutes ago »
I’m not sure what you mean by tuning to BBC one HD for 15 to 20 minutes. BBC1 HD is already tuned in.
They mean just leave your humax box on BBC1 HD for 15 to 20 minutes. This often will populate the guide, I have no idea why but it does usually do the trick

Hope you get the problem sorted out.
Please see prior post #3.
Christina2018 – 1 hour ago »
They mean …
Not me!

grahamlthompson – 31 minutes ago »
Luke – 33 minutes ago »
Outbackannie – 15 minutes ago »
I should have mentioned the problem is on ITV HD Ch 103
As others are experiencing the same issue on differnt models and different makes I’d forget about it until tomorrow (some time after 6a.m.).
By the way is it just today’s ITV HD that is missing or is it also missing from the guide for times after 6a.m. tomorrow?
Every multiplex carries the full epg in a round robin for all the channels along with the channels video and audio data. The main 5 HD channels share a single multiplex so tuning to BBC 1 HD should populate all the channels epg after a shortish interval. There might be a issue with the epg data on the multiplex that carries ITV-1. I see you were referring to ITV-HD so guessing the issue must be down to ITV. I will check my FVP-5000T to see if I have the same issue.
I have no ITV-HD epg from now until 06:00 tommorow so must be a ITV-HD issue.
It’s fine on Freesat so problem is restricted to Freeview
I checked before I posted that this, or similar, was not the case.
December 9, 2018 at 4:06 pm #88937Anonymous
Inactivegrahamlthompson – 55 minutes ago »
Perhaps the LG TV has a cached version with historic data it has retained.
That sound possible. I have blocked the internet on it so it isn’t coming from there.
Also you may be looking at a different regional Variant
All TVs tuned to same transmitter. I only have one ‘available’.
December 9, 2018 at 4:19 pm #88938grahamlthompson
ParticipantTrev – 11 minutes ago »
grahamlthompson – 55 minutes ago »
Perhaps the LG TV has a cached version with historic data it has retained.
That sound possible. I have blocked the internet on it so it isn’t coming from there.
I didn’t mean your TV’s were might be looking at a different ITV-HD region, rather the one you are using is different to the one that posters in this thread are using.
Also you may be looking at a different regional Variant
All TVs tuned to same transmitter. I only have one ‘available’.
December 9, 2018 at 5:57 pm #88939Anonymous
InactiveLuke – 2 hours ago »
Christina2018 – 1 hour ago »
Outbackannie – 23 minutes ago »
I’m not sure what you mean by tuning to BBC one HD for 15 to 20 minutes. BBC1 HD is already tuned in.
They mean just leave your humax box on BBC1 HD for 15 to 20 minutes. This often will populate the guide, I have no idea why but it does usually do the trick

Hope you get the problem sorted out.
Please see prior post #3.
Christina2018 – 1 hour ago »
They mean …
Not me!
Sorry my mistake
For some reason I thought it’d been suggested more than once… I blame my age (I can do that at 33 right?!
)
December 9, 2018 at 6:00 pm #88940Anonymous
InactiveOutbackannie – 2 hours ago »
Just looked & it’s there from 6am tomorrow morning. This isn’t the first time this has happened, I’ve experienced this several times over the last few weeks. Put BBC1 on now in the hope this may help. Thanks for all the replies
Hope it’s all working for you again soon.
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