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I have this problem and contacted channel 5 they have replied to me indicating that it is a problem at their end not the Humax side of things. they said they are actively working on a solution.
hi guys
just to let you know regarding my5
i have the same issue on 1100s freesat….i think it effects all platforms 😥 😥
Nope. But it does seem to affect Humaxes. And they know all about it. CH5 and Humax are pointing the finger at each other.
Trev – 7 hours ago »
Nope. But it does seem to affect Humaxes. And they know all about it. CH5 and Humax are pointing the finger at each other.
In the latest email I have from C5 they seem to acknowledge that it is a problem at their end. This is what they’ve written…
“We have been aware of problems with the My5 app on Humax devices for a little while now and released a fix a few weeks ago that we had hoped would resolve some of these issues. Whilst that did seem to work for some, there were still issues being reported since then so we have continued to look into this.
We have now been able to recreate some of these further issues that had been reported and this has been passed to our Dev Team to work on a fix for this as a priority. I don’t have a timescale for this work at present but they are actively working to put a resolution in place as we appreciate how frustrating this is and want to get it sorted as soon as possible.
I will come back to you as soon I have any further update on this but apologise again for the problems you’ve been having with it.”
I’ll join the queue of frustrated Humax users (4000t for me) with Freeview Play. iPlayer takes three minutes to load, ITV more, All4 even more and My5 not at all.
Humax talks of a ‘known problem’ without a timescale for fixing it.
I have complained more formally and suggested that their product has become unfit for purpose within the terms of the Consumer Rights Act 2015 and that unless a solution is found within ‘a reasonable time’ I shall demand a full refund.
Worth a punt – might just spur them into activity.
fairfieldfive – 2 hours ago »
I’ll join the queue of frustrated Humax users (4000t for me) with Freeview Play. iPlayer takes three minutes to load, ITV more, All4 even more and My5 not at all.
Humax talks of a ‘known problem’ without a timescale for fixing it.
I have complained more formally and suggested that their product has become unfit for purpose within the terms of the Consumer Rights Act 2015 and that unless a solution is found within ‘a reasonable time’ I shall demand a full refund.
Worth a punt – might just spur them into activity.
Unless you bought it from Humax direct. You only have a claim against the retailer who sold you the box.
This appears to have been fixed by a software update to the Humax box in June. I think it was mentioned in smoother thread but not this one.
fairfieldfive – 3 mnths ago »
I’ll join the queue of frustrated Humax users (4000t for me) with Freeview Play. iPlayer takes three minutes to load, ITV more, All4 even more and My5 not at all.
Humax talks of a ‘known problem’ without a timescale for fixing it.
I have complained more formally and suggested that their product has become unfit for purpose within the terms of the Consumer Rights Act 2015 and that unless a solution is found within ‘a reasonable time’ I shall demand a full refund.
Worth a punt – might just spur them into activity.
What sofware version do you have on your box. There was a fix rolled out a while ago for this issue. ?
Bear in mind that the question was asked some time before the fix came out so, although fairfieldfive has not got back, the problem may have gone away for them.
Our humax shuts down and restarts as soon as it has shown the adverts so we never get to watch programmes just the adverts, very frustrating and annoying.
12 July 2023 Its happening again.My 5 is just a black screen on my 5000T today.
But it works fine on my phone via the My 5 google app.
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