No Programme Information

[grahamlthompson]

https://forums.digitalspy.com/discussion/2316087/epg-shows-no-information-for-itv-hd#latest

[Anonymous]

Just about to post about this so I’m glad to see I’m not alone in experiencing this problem, not just my Humax box but also my LG Tv and my Dad’s Sony TV.

One thing I discovered though is because I couldn’t I record a programme on ITV1 HD via timer I had to record it “live” – but when I played it back, instead of starting the recording at the time I hit the record button (18:58pm) it went back in time to start recording at 18:07pm!!

Any reason why it would do this?

[grahamlthompson]

MIB – 7 minutes ago  » 

Just about to post about this so I’m glad to see I’m not alone in experiencing this problem, not just my Humax box but also my LG Tv and my Dad’s Sony TV.

One thing I discovered though is because I couldn’t I record a programme on ITV1 HD via timer I had to record it “live” – but when I played it back, instead of starting the recording at the time I hit the record button (18:58pm) it went back in time to start recording at 18:07pm!!

Any reason why it would do this?

Likely Because ITV changed the programme running status at 18:07 from nothing to the time they corrected the cock up. The Time Shift buffer would contain content from 18:07

A manual recording would have recorded the live transmission from the tine you specified.

Basically it’s GOBI/GOBO. Garbage In/ Garbage Out.

[Anonymous]

Thanks Graham.

So does pressing the red “R” button on my remote control not constitute a manual recording then? (manual was the word I was looking for in my previous post but it wouldn’t come to me… :oops:)

At least the problem is fixed now!

[grahamlthompson]

MIB – 1 minute ago  » 

Thanks Graham.

So does pressing the red “R” button on my remote control not constitute a manual recording then? (manual was the word I was looking for in my previous post but it wouldn’t come to me… :oops:)

At least the problem is fixed now!

Nope

A manual recording ignores all the automatic codes that clearly failed here,

The box wakes to record at the time you specify and the end time you specify from the channel you specify an-OKd at the repeat frequency you specify (Sadly every weekday is now not an option – (at least you only need to delete two unwatned recordings) Youview box owners with no manual recording options would have had no way to recover the situation.

Set a recording on any programme from the epg.,

FVP – Schedule – + (edit) -Reschedule- OK. Fill in the details. And then OK.

Not surprised you don’t know how to do this the procedure is not what you would call intiutaive, i had to turn on my box to figure oot how to do it. However Accurate Recording is normally very reliable except as in this case when a broadcaster screws up. Shame there isn’t the same way to get at least some sort of apology as there is with is with mobile services. Perhaps OFCOM should add it to their list. In this case millions of licence payers are likely to be have affected which many may not have internet connected catch up services.

The frustrating part is ITV will ignore this unless someone involves OFCOM and as a result it’s likely to happen again. The solution is simple why don’t broadcasters have a hotline contactthat bypasses the non technical normal contact that takes around 48hrs from this and other forums that find these sort of issues long before they affect other users,

Moderators – any commments

[Anonymous]

Thanks for the explanation.

As someone pointed out on that Digital Spy forum post you linked to, it seems a lot of people still aren’t watching HD for some reason so maybe ITV just didn’t know about the problem as a result, although like you said they’d probably not prioritise it as a major concern.

[Author]

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