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Quote:I might try a factory reset when I have the inclination to set it all back up again.
I think it unlikely that factory reset will do anything useful – but I am waiting for HUMAX to tell me why that might be the correct action.
I went into settings in the My5 app once it was working and found the following.
App version 0.29.2
Release date 19/06/2019
Device and firmware fvp4000t UKTFAE 1.03.51
Player version 0.14.14
Player theme version 1.0.0
Useer service version 0.1.14
AFAIK the HUMAX firmware was released in April 2019 so the release date shown for the App version implies that apps get updated independently of the main firmware, I didn’t know that. I guess apps get updated over the internet when one uses them. That may be a valid reason for a factory reset – perhaps. But it may also be that an update gets scheduled after a failure for the app to work. Just a hunch.
I have had a reply from HUMAX as follows:
My5 are currently releasing a update for their app which has yet to be fully released and not all customers have received the update yet. Doing the factory reset should allow the unit to search for any new software, including app updates, and then let you access the app again after.
I would also advise contacting channel 5 as they would be able to tell you more about the update and what it contains.
I will ask a supplementary question of HUMAX – why is a factory reset needed to check for new app software?
Just a quick note to say that I have recently put my 4000T through a factory reset to see if it helped with series recordings disappearing after a programme has recorded (it didn’t).
My5 seems particularly unreliable now, so maybe I have picked up a bad version? It causes the FVP to crash, so I can’t find out the app version.
Hope that helps,
David
GrahamRHK – 21 hours ago »
I have had a reply from HUMAX as follows:
My5 are currently releasing a update for their app which has yet to be fully released and not all customers have received the update yet. Doing the factory reset should allow the unit to search for any new software, including app updates, and then let you access the app again after.
I would also advise contacting channel 5 as they would be able to tell you more about the update and what it contains.
I will ask a supplementary question of HUMAX – why is a factory reset needed to check for new app software?
A factory reset isn’t necessary for an app update. But doing one forces an update, otherwise you’ll be subject to the vagaries of a the roll out schedule that Channel 5 have chosen.
prking – 9 mins ago »
A factory reset isn’t necessary for an app update. But doing one forces an update, otherwise you’ll be subject to the vagaries of a the roll out schedule that Channel 5 have chosen.
I have had a reply from HUMAX as follows – this agrees with your advice here.
An app update is performed when the unit is connected to the internet and the unit picks up that a update for the app has been released by the app creator although sometimes depending on how recent the update was the unit might not pick it up in which case the factory reset will allow the unit to search for one. If the update is not fully out yet to the public then doing a factory reset will have not effect.
This is still a problem….. (FVP 4000T).
The cynic in me says that on the earlier experiences, when the problem was intermittent, the reason that the broadcaster is not interested in fixing it is because it skips the ad breaks (at least for ‘Neighbours’).
The My5 app is much slicker on my Roku Streaming Stick+ (as is picture quality), but of course shows ad breaks before-middle-end of programme.
My5 on FVP 4000T hasn’t worked at all for a while now.
FVP5000T. My5 is failing to load correctly and after the blue screen with spinning daisy for ages, then a black screen, it drops back to the original broadcast channel.
The problem is then the remote is completely unresponsive apart from the standby button which seems to be the only way to reset things back to a working box. The only thing unaffected seems to be any recordings currently in progress. This is clearly a software/firmware issue that needs urgent attention at Humax/My5, a failure should not render the box inoperable.
This issue is particularly frustrating when some CH5 content is only available on My5 so it should work as advertised.
Hi, I’m new here as I’ve just bought a Humax FVP-5000T. I can’t get My5 either.
missselainei – 1 hour ago »
Hi, I’m new here as I’ve just bought a Humax FVP-5000T. I can’t get My5 either.
Stick with it, it has worked in the past and I’m sure it will in the future. Hopefully Humax and My5 will get their collective technical heads together and sort it out.
The odd thing is that if you use the search facility to find the program it does find it in the On Demand listing, it just won’t play, so the box must be collecting data from the My5 service which would indicate the internet to My5 service is OK, its just the player that appears broken.
Martin Liddle – 23 hours ago »
So are the people with this problem reporting it to Humax?
I have. Waiting for a response.
Had the following response from Humax so it is in hand:
Thank you for contacting Humax, I’m sorry to hear about the trouble you’re experiencing with your Humax equipment.
You are correct in saying the issue is with the My5 app on the box, ourselves and channel 5 are currently looking in to and investigating the issue. We hope to have the issue resolved as soon as we possibly can once between us we have identified the cause of it. Please do keep occasionally trying the app and as I said we will resolve this as soon as possible.
Hi members well as all other people in forum MY5 not working on FVP 5000T works on my Samsung smart tv after i updated the app from 5 on demand app the MY5 app on occasions works on the humax but after an hour or so drops the signal tv turns off can you update apps on the humax FVT5000T ??
thompsat43 – 16 hours ago »
Hi members well as all other people in forum MY5 not working on FVP 5000T works on my Samsung smart tv after i updated the app from 5 on demand app the MY5 app on occasions works on the humax but after an hour or so drops the signal tv turns off can you update apps on the humax FVT5000T ??
Updates are only issued (rarely) by Humax as part of a application software update release via the box network connection. The current version is UKTFAE 1.03.51 which was from April 2019 and fixed an issue with ITV Hub.
Same issue with my 5000T acquired just before Christmas. Latest Humax software (April 2019) and did a factory reset, by My5 doesn’t get past first base, just a blank screen.
Getting a tad angry as the box is advertised to supply catch up services, which to me means BBC,ITV,All5 and My5 as the bare minimum.
Have raised with both Humax and My5.
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