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Have had the 1000 model for a month or so and when it works it works well.
The problem seems to be that once i have put the box into standby then the next time i come to use it it will not respond to the handset with me trying to turn it on.
So what i have to do is to turn the box off at the mains switch at the rear, wait for a short time, about 20 seconds or so and then turn the rear switch to on.
Then after several attempts to make the box come out of standby then we are away and all works very well indeed.
One other thing and this maybe normal is that the display is very dim, only just about readable.
This box was purchased direct from Humax and it being one of there factory reconditioned ones.
So i thought i would post here to see if i am doing something wrong before i contact Humax.
Cheers all
Ken Underwood
Welcome to our Forum
You do not appear to be doing anything wrong.
Reject the unit and get a replacement.
Cheers Barry, yes i intend to do that thing first thing tomorrow.
Hi Barry and all, i contacted support yesterday and they sent me via email instruction of the official reset instruction which duly carried out.
That all went fine and for several hours i could bring the box out of standby without any problem whatsoever.
I tried it first thing this morning and we were back to square one, stuck in standby.
Contacted support today and was advised me to email them with the details and invoice number and they would return my email with instructions of how the box will be replaced.
Will update the forum with any new info asap
Regards
Ken Underwood
Barry can i assume that support is in Southern Ireland, wonder why i thought that?
Ken
I felt thew accent was southern but got it wrong, very helpful though, thanks for the info Barry.
Am i expecting to much i wonder? sent a reply 24 hours ago with all the details, so far have not had any conformation at all.
Is this normal? as from what i have read that there exchange system is ultra brilliant.
Ken
It normally takes a few days for a reply.
Just an update as today i had an email as king for lots of info which i had top supply on two forms, most of the info had been supplied before.
I think if only this had been explained to me when i was told by Support in the first place then things could have gone a lot quicker than they have.
This i fell is a very poor and slow way to implement a warranty system by a hopefully professional company in 2016.
Had to wait 4 days to get this email and now await another, maybe another 4 days to maybe ask some more questions, i sincerely hope not.
Is all of this normal with Humax?
Regards
Ken UNderwood
Had a text yesterday (Sunday) to say they are out of stock of my box but are expecting some more shortly.
My reply was that they let me know what day it will be delivered so i can be in.
We will see.
Regards
Ken Underwood
Had an email from Mark at support late yesterday telling me that my box will be exchanged next Tuesday.
Credit were credit is due they kept there word and in my book that is good.
Regards
Ken Underwood
Well it was all worth waiting for, the replacement box arrived on Tuesday as promised via DPD who`s service is the best i have ever had, online tracking and not just out for delivery, no actual real time tracking so you can see were the van is and with one hour slot so no waiting around.
Most of all so far the box is 100% and lets hope it stays that way.
Thank you Humax and also thanks for all the comments i have received here on the forum
Kind regards
Ken Underwood
Well had the box for just over one week now and for thew first couple of days it worked fine.
Did not use it for about four days and yesterday i tried to get it out of standby and it just would not budge.
Done a master reset and then all worked fine until today and it would not come out of standby again. Turned it off at the rear mains switch waited for a while and it came back in standby and used the remote to bring it out and it did but all it done was to say in the display was “Hello” and nothing else with nothing on the screen either.
Is this model a problem one or am i just unlucky?
Regards
Ken Underwood
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