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My box will not start up despite numerous attempts from switching off at the wall, to switching of on the back of the box, and performing a reset (holding power switch on the front of the box).
It may be that a factory reset will do the trick, but I can’t get it to go into that menu. I get to “Enter Maintenance Mode Y/N?”, press the power button and then it thinks about it for a while then the screen goes blank – the box display says “Please wait”. I am growing old waiting.
Any ideas how I can kick it into Maintenance Mode?
Sadly, there are numerous reports of T1000/T1010 YouView boxes going through similar scenarios, and not recovering.
I’d suggest you contact Humax, if still under warranty. If the warranty has expired, contact the retailer.
I have a similar problem to some of the above, My box sits for ever on nearly ready, I do the maintenance bit and it gives the option of going in to maintenance mode and it enters and gives the 5 or 6 options of factory reset, software reset etc. most of which it accepts and tells you that that option has failed but I got it to run on the Factory reset, delete recordings and the rectangle came on screen with the message not to switch off etc. and it says “downloading”, this remains on screen for about ten minutes and the rectangle very quickly gets a solid white line shoots across the it and then it sits with the rectangle and the message “downloading for hours, I left it overnight and it was the same in the morning, any advice would be appreciated.
Thanks Boyd (mactoshb)
mactoshb – 2 minutes ago »
I have a similar problem to some of the above, My box sits for ever on nearly ready, I do the maintenance bit and it gives the option of going in to maintenance mode and it enters and gives the 5 or 6 options of factory reset, software reset etc. most of which it accepts and tells you that that option has failed but I got it to run on the Factory reset, delete recordings and the rectangle came on screen with the message not to switch off etc. and it says “downloading”, this remains on screen for about ten minutes and the rectangle very quickly gets a solid white line shoots across the it and then it sits with the rectangle and the message “downloading for hours, I left it overnight and it was the same in the morning, any advice would be appreciated.
Thanks Boyd (mactoshb)
Is it still under warranty? If so, I would advise ringing Humax to discuss an exchange. If out of warranty, then, depending on its age and where you got it, it might be worth contacting the retailer.
You don’t mention if you’ve tried the 8-second reset? Always worth trying, though it may be a faint hope given your experience with the MM and Factory resets.
Hi, Box out of warranty and I have tried all the options on the menu but it never seems to go through with any software update or firmware replacement, just syas the usual about not switching off and update progressing but it never finishes.
I think it is time to sell it for spares and repair, I doubt it can be fixed, certainly beyond me
Boyd
The 8-second reset is not on the menu. Touch the power button on the box for just over 8 seconds, then let go. The box should reboot. Always worth trying first, so I would give it a go now, just in case.
If it doesn’t help, then, depending who you bought it from, and how much process you’re prepared to go through, you might want to consider contacting whoever you bought it from. Failing that, then you might as well just take out the HDD to reuse, and send the box for recycling. Very unlikely anyone’s going to buy a T1010 for spares/repair.
I found this forum whilst searching for a solution to this exact same problem. I just checked and I bought it over 2 years ago. It has had rather light usage as I do not like the user interface or the feel of the remote control. Having recently moved I started to use it a little more, but today I found the box locked up. After some googling I found out how to get into the maintenance menu, but after trying all options (that do not lose recordings), I am losing hope it will ever work again.
I expect that all recordings are encrypted and that there is no way to recover them by putting the hard drive in another Linux(?) computer?
Also why does it take ages (20 minutes) to get into the maintenance menu. I tried the network/USB recovery, and saw the white progress bar whizz across, and then nothing.
Needless to say I am pretty p****ed off, not so much that the box has broken, but that I have lost the recordings and can’t remember what there was.
It should only take few minutes to enter maintenance mode, so something is not right. Standard definition recordings are not encrypted.The recording partition is in XFS format and can be read using a Linux PC running Ubuntu or similar.The ts files are the ones you need to copy.
Quote:I expect that all recordings are encrypted and that there is no way to recover them by putting the hard drive in another Linux(?) computer?
Correct, unfortunately. (Edit – I see MontysEvilTwin says you can copy them, so I stand corrected)
Quote:Also why does it take ages (20 minutes) to get into the maintenance menu.It shouldn’t, but the software is corrupted, so it no longer functions as intended.
Quote:Needless to say I am pretty p****ed off, not so much that the box has broken, but that I have lost the recordings and can’t remember what there was.. Yep, it’s annoying. Happened to me twice, with DTR-T1000 boxes. The newer models are said to be more reliable.
You can salvage the hard drive and reuse it.
@Humry: one thing you can try, as you are resigned to taking the hard drive out, is to disconnect the SATA data cable from the main board, then switch it on and go into maintenance mode. This should be quicker. Once in maintenance mode, reconnect the data cable and try the factory reset, keep recordings option. This has worked for me in the past when I had problems accessing maintenance mode on a DTR-T1000. Of course, be careful not to touch the PSU components while you are doing this and don’t try it if you are not confident you can do it safely.
My box is out of warranty.
Today (out of desperation) I tried unplugging the HDD. The box did exactly the same, and wouldn’t boot to the normal GUI. I then connected a new HDD. They are standard SATA, BTW. The drive spun up but the box showed the same problem.
I intend to phone Humax up tomorrow, FWIW. There has been a recent software update and I just wonder whether there is any chance it has bricked my box? I will also see how to get the software to get the box to boot/re-flash from a USB. I suspect I will run into a brick wall but its worth a try.
The only way this model will boot fully and give you access to the GUI is if a properly formatted drive that is registered to that particular unit is connected, and there are no faults. A properly formatted drive has numerous partitions, with some of the partitions encrypted. If you replace the disk with a blank one you will have to go into maintenance mode and select one of the options that wipes the disk, e.g. ‘factory reset, delete recordings’. If this is successful you should get to the set up wizard. If you are having trouble getting in to maintenance mode you can boot into maintenance mode with the data cable disconnected. You then need to reconnect the cable before running one of the options. The procedure may still fail, but you could be lucky.
If you have no luck with the factory reset option you could also try internet/USB recovery. If the unit is connected to your router with an Ethernet cable when you do this it will download the necessary software and install it during the procedure.
Replacing the PSU may be the real answer. Check for bulging / leaking capacitors and measure for outputs within spec.
humry – 22 hours ago »
I intend to phone Humax up tomorrow, FWIW.
Be interested to hear if Humax made any helpful offers.
Hello. I have an update (also posted to another Humax forum).
I opened the Humax box, removed the internal HDD (1Tb Segate Pipeline HD), which was in a nice caddy, reminiscent of the one used in the original TiVo (for those of you who remember),
I connected it to my Linux PC. The drive was correctly recognised by the BIOS, but after Linux had booted there was no sign that it had been mounted. Looking in the system logs (dmesg) it appeared that there were read errors, suggesting that the drive is ****ed.
I then connected up a spare 160Gb SATA HDD to the existing SATA connector of the box. I went into maintenance mode, and when there selected the option to “Factory Reset – Delete recordings”. After some time (I went away) the tuning screen came up. I was able to tune Freeview channels and see BBC1. I forgot to check the available HDD space before switching off.
Summary. The main CPU/control PCB is NOT broken. It appears that the 1Tb Seagate Pipeline HD hard disk drive had failed. Together with poorly written firmware, this resulted in the box getting stuck at the “nearly ready” screen.
WARNING. DO NOT open the box and have it switched on as the power supply can be lethal if accidently touched. I am an electronics engineer and had a good idea what I was doing, and I have a very healthy respect for uncovered power supplies.
A new drive (the exact same one) from the usual sources costs around £50. Googling suggests this drive is designed for AV purposes, but I also found a very interesting link to a web site which gave some uncomfortable news about the reliability of Seagate drives.
As I don’t like the user interface, I will probably not use this box again. I know that there is a new Humax FreeView box, and I will think about getting one, but first I will try to get a demonstration of the user intrerface/experience.
I hope the information posted by myself and others helps anyone searching about this topic in the future.
BTW, I emailed Humax, gave the full story, but no reply so far.
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