- This topic has 58 replies, 4 voices, and was last updated 11 years, 4 months ago by
.
-
Posts
-
Le_Blur – 13 minutes ago »
Hi James B,
As per my previous post, my DTRT2100 came from eBay, not Argos. I’m not sure what the full retail packaging is like. This was just a plain-ish, brown cardboard box with various details and logos referring to Youiew+ box from BT. There was a leaflet inside for returning your old BT set-top box to BT for recycling. No warranty card, though.
It looks like, from the serial number failure for the Humax warranty, that this box should have been for BT distribution only, at a guess, and not for retail sale.
That’s what I thought, but then I remembered Barry’s post confirming that these boxes are supported by BT, not Humax. That explains the non-standard serial number. The serial number fails the Humax form because the box doesn’t have a Humax warranty. It doesn’t identify the box as not intended for retail sale. I’d be inclined to assume that the box is legit, new, and intended for retail sale, until/unless evidence to the contrary emerges.
A very confusing situation, but that’s par for the course, for YouView.
Amazon listing at http://www.amazon.co.uk/Humax-DTR-T2100-YouView-Recorder-GSM-Fonz/dp/B00JANWNPS#productDetails shows a BT-badged DTR-T2100 being offered for retail sale, brown box, no warranty. Is the packaging similar to yours?
Yes, that is the very same box that I received which was sealed in a thick-ish, shrink wrapped, clear plastic.
So your box is probably from the same batch(es) that appeared in Argos and other retail shops at about the same time BT started distributing it to their customers. For whatever reason, it seems BT sent some of their boxes out for retail sale.
They did this when their first BT-badged boxes appeared, back in 2013. Again, I don’t know why. Possibly, it may be written into the tortuous YouView partnership agreement that all models of YouView box have to be made available for retail purchase.
….or it may have been part of some lorry spillage on the motorway. I can’t see any tyre marks on the packaging! 😆
Indeed.
My Youview has failed again this morning – with CEC off. T2100 back into standby and out – still blank screen. TV switched from HDMI and back again – still blank screen. Sony TV switched off and back on – picture and sound restored on HDMI from Youview box.
I have now changed the Youview supplied HDMI cable with a PureAV HDMI cable. I’ll see how this goes. If it fails again then I will follow someone’s suggestion (another forum) of using a Scart cable in parallel with the HDMI. When the HDMI fails I can then switch to AV to see if this is ok then back to HDMI.
Be interested to hear the results. To me it sounds more like a problem coming out of standby. You mentioned above that the box wakes up from its failure state to process a pre-set recording timer. Which is an action that proceeds regardless of whether the box is awake, in low-eco standby, or high-eco standby. That suggests to me that it’s the wake-up procedure that’s running into trouble. Just as it used to do on all those failed DTR-T1000s.
Have you tried it with the app?
You might like to have a look at a thread at http://hummy.tv/forum/threads/cant-turn-on-tv-to-watch-anything-whilst-recording.3697/
This concerns a problem with a Sony Bravia and a different Humax box, the HDR-1000S. Sounds rather similar to your problem. The posters in that thread, who know more than most or at any rate more than me, suggest that (in the 1000-S case) it is indeed HDMI-handshake-related and reflects a fault in the Humax box.
Youview box failed again, this time with the replacement HDMI cable. Set the Youview box to record immediately, red light came on to indicate it had started, but still blank screen on HDMI 1 on Sony TV. No ‘Tuner 1’ or ‘Tuner 2’ at top centre of screen.
I have now added the scart connection in parallel with the HDMI connection and will try switching between the two on next failure. I have tested that I do get picture and sound via both connections.
To get it to fail I am just putting the Youview box into standby but leaving the TV on on HDMI 1. I just bring the Youview box out of standby every now and again to see if it fails. It appears the longer I leave it the more chance of failure but this may not be the case.
Got the youview box to fail again this morning i.e. blank screen on HDMI 1. Switched over to AV 1 and sound and picture were fine. Switched back to HDMI 1 and still blank screen.
TV into standby and out again brought HDMI 1 back to life. With HDMI CEC switched off on the TV, I never see ‘Tuner 1’ or ‘Tuner 2’ at the top centre of the screen, even when the Youview box comes out of standby ok.
Do you think this is just a compatibility issue between the Sony Bravia TV and the BT Youview DTR-T2100 or would you class this as a fault with my specific DTR-T2100 that is upsetting the TV?
Sony do seem to have their own way of doing things e.g. I often lose BBC iPlayer for days on the Sony Bravia TV (one reason I got the Youview box) and I often find that it is a compatibility issue following a change by iPlayer that only seems to affect Sony Smart TVs.
Your views would be appreciated.
So it’s definitely an HDMI issue. I wouldn’t worry about the “Tuner 1” message. It was probably coming from the HDMI-CEC, which is why it went away after you switched off the HDMI-CEC
I would think this is probably a problem with your YouView box. BT must have distributed a fair few of these boxes by now. Some of those users must have Sony Bravias, so if it was a general incompatibility there should be a few reports in BT’s forum. In any case, you’ve probably got no traction with Sony or the retailer from whom you bought the TV (unless it’s also new).
So my advice remains the same: try the Maintenance Mode recovery, and if that doesn’t work, contact your seller.
You may want to bear in mind that if the YouView box is faulty, further problems may crop up down the road. I’m sorry to say it, but quality control on previous YouView models has been absolute pants. Having had two YouView boxes die on me within less than 18 months, there’s no way I’d trust one that was already giving trouble within days of purchase.
Will try the Maintenance Mode recovery and see if this makes a difference.
From another owner (on another forum I posted this on: “I’m having a similar issue with my brand new 2100 box. 50% of time I get blank screen on my Sony TV when HDMI1 is selected. If I put the 2100 into standby, then power on again, it seems to kick the HDMI into action most of the time, say 80-90%. If that fails I try again, then it will work 100% of time.”
I have seen others as well so mine is not the only one having these issues with HDMI.
Many thanks for your help, JamesB.
There were lots of reports of handshaking problems with mainly Sony and Panasonic TV sets from Youview triallists. Owners of other makes of TV set did not seem to have anywhere near the same amount of problems. I very occasionally get a pink tinge to the display with my Samsung on initial connection but without fail switching away then back fixes it.
Many thanks Gomezz.
For me it may be as simple as switching on the YouView box before the TV and not vice versa and all may be well.
- You must be logged in to reply to this topic.