Waste of space, time and effort!

[Anonymous]

Humax Aura started blanking out for a few seconds on commercial channels(3,4,5,6,10 and their +1 channels).

AT TIMES:

The box is ignoring scheduled recordings – no fail message

Won’t let us record a third channel

Sometimes wont even let us change channels even if only one channel recording

Despite many, many attempts to sync the box with a universal remote control, it just isn’t happening.

I’m about at the end of my tether with this box. Can anyone help or advise where I can contact HUMAX direct?

I bought the box new at the end of October 2023.

TYIA

[Anonymous]

I have had/am having ALL of those problems. Humax Support (For what its worth )is 0344318 8800. They told me to do a Factory Reset. I did – waste of time/effort. No change to the problems. Tell me where the end of your tether is – I’ll join you.

[Anonymous]

LadyAurora – 2 hours ago  » 

Humax Aura started blanking out for a few seconds on commercial channels(3,4,5,6,10 and their +1 channels).

AT TIMES:

The box is ignoring scheduled recordings – no fail message

Won’t let us record a third channel

Sometimes wont even let us change channels even if only one channel recording

Despite many, many attempts to sync the box with a universal remote control, it just isn’t happening.

I’m about at the end of my tether with this box. Can anyone help or advise where I can contact HUMAX direct?

I bought the box new at the end of October 2023.

TYIA

Hi LadyAurora,

You have the “Sales of Goods act” valid for SIX years behind you. All you need to do is return pvr to your retailer: “not fit for purpose” & DEMAND your refund. If they refuse, worth contacting their Customer services manager & hopefully obtain your refund. Humax know they have problems, faults etc. You as a consumer are not happy. You should be entitled to a refund, especially within a very short period of time using product. You have only had this since end of Oct? That’s only 3 months!!

Do you watch the consumer programmes on tv, if you do, then you know what to do. If you purchased from Richer Sounds, they will certainly be very helpful to resolve your complaint with product. All Humax will do is recommend factory reset, or send you a replacement, that may do same thing. Hope you get it resolved. The Aura is a very expensive product. John L

[Anonymous]

I have a FVP-1000T which says it has zero storage so believes it has no HDD and it will not let the user reformat it either. The 12V power is getting to the drive, So, what is likely to be the problem. Ideas much appreciated.

[Anonymous]

Rayzwave – 1 min ago  » 

I have a FVP-1000T which says it has zero storage so believes it has no HDD and it will not let the user reformat it either. The 12V power is getting to the drive, So, what is likely to be the problem. Ideas much appreciated.

Hi Rayzwave,

Welcome to the forum. Please note, you have put a query on the wrong topic post. This feed is about the Humax Aura. Do you mean the FVP-4000/5000 model? There is not a FVP-1000T model in the uk.

My guess your pvr has a hard drive issue, meaning reformat hard drive or something else. Depending on age of box, could be failing hard drive or a simple fix of reformating, but you will lose all recordings.

I would try first to do a factory reset. Are you able to access any menus? You could disconnect hard drive & test box works without drive & then reconnect & see if it recognises the hard drive. If this fails, then you will need to investigate your hard drive issue further. Please let forum know how you get on/if you need more help. John L

[Anonymous]

There is a widespread issue popped up in recent days affecting many people in many regions of the country blanking chs which seems to affect itv1 ch4 ch5 Film4 none HD ect and the +1 ch all chs on PSB2 frequency cluster. It is been spoken about in this forum. As for your other issues ignoring recordings unable change ch recording only 1 ch ect not sure why. I had a box replaced last year due to signal quality fluxuation issue faulty tuner. Hope you get sorted soon

[Anonymous]

Hi everyone.

I haven’t got much input on this, but on Tuesday 06Feb24, something I was watching that had been recorded on Channel5 went blank for a second or so. The following day the event repeated on C4 and has been happening lots of times since. Both channels are on PSB2.

After checking the settings hadn’t changed, I started searching the internet and found this post.

One thing that I found was if I did a live rewind, the blackout didn’t show. Strange?

Location WN2, 14km line of sight to Winter Hill.

[Anonymous]

Sorry if this has already been covered……

I sent a question to Humax:

Dear Humax,

I bought an Aura 2Tb Freeview recorder in December 2023, and it has been

great until last week (. Programmes on channel4 and channel5 have

started to drop for a second or so, including recordings from those

channels, but never on any other programmes. If I change to the HD

channel, the drops do not happen.

I really don’t want to lose my recordings, so I’m contacting you to see

if there’s something that I can do to stop this happening.

I do find it strange that it’s only on two channels.

Can you help please?

Thanks and regards

Jeff

And this is the reply:

Hi Jeff,

Thank you for contacting Humax and bringing the issue to our attention.

We are currently experiencing a high volume of contacts due to an issue with our Aura set-top box, where specific channels may temporarily experience a blackout screen.

Our development team has already identified the root cause of the problem and is currently in the process of testing a bugfix with selected users. This testing phase is crucial as we aim to ensure that the solution does not have any unintended side effects on the Freeview app.

We kindly ask for your patience during this time as we collect and analyze feedback from our testers. Rest assured, we are working diligently to resolve the issue.

There is no need for further action on your part at this time. We will provide updates and additional information on our website and through notifications to our registered users as soon as a fix is available. Please also note that the HD channels are working flawlessly, so if your TV allows, we advise you to watch those until the final and official software update is released.

Thank you for your patience and for choosing Humax. We apologize for any inconvenience this may have caused and appreciate your understanding.

Best Regards,

Judit

[Anonymous]

I’ve just contacted Humax re all problems I stated above. They’re sending an email with instructions on how to stop the “blanking out on the commercial channels”. Allegedly this should also help with all the other problems I stated. Really? One thing it can’t fix – apparently – is the syncing of a UNIVERSAL remote control with Humax remote. Go figure!

[Anonymous]

LadyAurora – 18 mins ago  » 

I’ve just contacted Humax re all problems I stated above. They’re sending an email with instructions on how to stop the “blanking out on the commercial channels”. Allegedly this should also help with all the other problems I stated. Really? One thing it can’t fix – apparently – is the syncing of a UNIVERSAL remote control with Humax remote. Go figure!

Lady aurora,

Good morning. Have you tried? Appreciate Humax have a bug problem, but might be worth having a go? Patience is the key word. I have several Humax pvrs and they have had their fair share of frustrations over the years. As for universal remote, what problem are you experiencing? If it’s a one for all remote, loads of help via their support. Is it a code problem, or a button cloning issue? Is your Humax remote the original one supplied or a cloned replacement? John L

[Anonymous]

Hi Lady Aurora

If your universal remote has a learning mode it may be possible to copy the Humax

remotes codes.

first unpair the Humax remote (long press the OK and BLUE buttons at the same time for 5 seconds)

Then follow the universal remotes instructions.

To Re-Pair Humax remote (long press the OK and i buttons at the same time for 5 seconds)

Hope this may help

[Anonymous]

Lady aurora,

Good morning. Have you tried? Appreciate Humax have a bug problem, but might be worth having a go? Patience is the key word. I have several Humax pvrs and they have had their fair share of frustrations over the years. As for universal remote, what problem are you experiencing? If it’s a one for all remote, loads of help via their support. Is it a code problem, or a button cloning issue? Is your Humax remote the original one supplied or a cloned replacement? John L

Got email – sent to wrong address. Fair enough, can happen to anyone. As for PATIENCE? I think THREE MONTHS WORTH OF PATIENCE is quite enough! This Humax Aura is definitely NOT doing what it says on the box. If it was a wee cheap thing, I’d understand. But £249 is not cheap – to me anyway. Re remote. I have followed ALL instructions to the letter and tried every code on the Humax website. Guess what? ZILCH.

I’m going to follow the instructions in the email, see if I can get this thing to at least stop blanking out every commercial channel, then I’ll deal with the rest if needs be.

Chances are, the box will be getting returned. I somehow thought it was just too good to be true and I should’ve followed my instincts.

[Anonymous]

Lady aurora,

Good morning. Have you tried? Appreciate Humax have a bug problem, but might be worth having a go? Patience is the key word. I have several Humax pvrs and they have had their fair share of frustrations over the years. As for universal remote, what problem are you experiencing? If it’s a one for all remote, loads of help via their support. Is it a code problem, or a button cloning issue? Is your Humax remote the original one supplied or a cloned replacement? John L

Got email after almost two hours. I called back and it had been sent to wrong address. Fair enough, can happen to anyone. As for PATIENCE? I think THREE MONTHS WORTH OF PATIENCE is quite enough! This Humax Aura is definitely NOT doing what it says on the box. If it was a wee cheap thing, I’d understand. But £249 is not cheap – to me anyway. Re remote. I have followed ALL instructions to the letter and tried every code on the Humax website. Guess what? ZILCH.

I’m going to follow the instructions in the email, see if I can get this thing to at least stop blanking out every commercial channel, then I’ll deal with the rest if needs be.

Chances are, the box will be getting returned. I somehow thought it was just too good to be true and I should’ve followed my instincts.

[Anonymous]

Fixdit – 1 hour ago  » 

Hi Lady Aurora

If your universal remote has a learning mode it may be possible to copy the Humax

remotes codes.

first unpair the Humax remote (long press the OK and BLUE buttons at the same time for 5 seconds)

Then follow the universal remotes instructions.

To Re-Pair Humax remote (long press the OK and i buttons at the same time for 5 seconds)

Hope this may help

Thank you. I’ll give that a try after I deal with the channels “blanking out.

[Anonymous]

LadyAurora – 1 min ago  » 

Lady aurora,

Good morning. Have you tried? Appreciate Humax have a bug problem, but might be worth having a go? Patience is the key word. I have several Humax pvrs and they have had their fair share of frustrations over the years. As for universal remote, what problem are you experiencing? If it’s a one for all remote, loads of help via their support. Is it a code problem, or a button cloning issue? Is your Humax remote the original one supplied or a cloned replacement? John L

Got email – sent to wrong address. Fair enough, can happen to anyone. As for PATIENCE? I think THREE MONTHS WORTH OF PATIENCE is quite enough! This Humax Aura is definitely NOT doing what it says on the box. If it was a wee cheap thing, I’d understand. But £249 is not cheap – to me anyway. Re remote. I have followed ALL instructions to the letter and tried every code on the Humax website. Guess what? ZILCH.

I’m going to follow the instructions in the email, see if I can get this thing to at least stop blanking out every commercial channel, then I’ll deal with the rest if needs be.

Chances are, the box will be getting returned. I somehow thought it was just too good to be true and I should’ve followed my instincts.

Take it back to Retailer! Ask for a refund. Are you aware that you are covered upto 6 years under sales of goods act? Which retailer did you purchase this from? “product not fit for purpose etc”. Hope you get matter resolved asap. John L

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