Humax App problems

[Anonymous]

Setting aside the bizarre decision to release the box when the app was not close to ready; ignoring the many missed release dates for the app; it is now available.

But, it does not work!

I know I am connected to my Aura because I can see the Recordings; but the Schedule shows empty (which it is not) and, most strangely, the TV Guide is empty (apart form the date/time).

I have tried the app (with same results) on two iPads (one on 14.3, one on 14.4), an iPhone (14.4) and an Android phone. Both the Schedule and TV guide work in a browser pointed at myhumax.net.

I am a long-term IT professional and have tried all the usual fixes (power cycle, reinstall, reconnect to box etc) but the app just is not working. If Manahattan had an app I would be swapping today…

[grahamlthompson]

jmaynard – 19 mins ago  » 

Setting aside the bizarre decision to release the box when the app was not close to ready; ignoring the many missed release dates for the app; it is now available.

But, it does not work!

I know I am connected to my Aura because I can see the Recordings; but the Schedule shows empty (which it is not) and, most strangely, the TV Guide is empty (apart form the date/time).

I have tried the app (with same results) on two iPads (one on 14.3, one on 14.4), an iPhone (14.4) and an Android phone. Both the Schedule and TV guide work in a browser pointed at myhumax.net.

I am a long-term IT professional and have tried all the usual fixes (power cycle, reinstall, reconnect to box etc) but the app just is not working. If Manahattan had an app I would be swapping today…

I have the latest release of the android app and it is working fine on both a tablet and a phone.

Try deleting the box in the app settings and adding it again to your MyHumax.net account.

[Anonymous]

I have the latest version of the Aura app on iOS, iPadOS and Android – all with the same fault…

[grahamlthompson]

jmaynard – 1 min ago  » 

I have the latest version of the Aura app on iOS, iPadOS and Android – all with the same fault…

Using the android app settings delete the box and add it again to your MyHumax.net account. You should get a code on screen you copy to your android device,

[Anonymous]

I can be of no help to you except to say this app runs great for me on Android phone and iOS iPad,on now, TV guide, recordings and downloads all good with a wifi speed of 12 at best,there was an update yesterday for the app on Android but it was fine before,hope you get sorted cos the Manhattan box is not a patch on this for me

[Anonymous]

Quote:

Using the android app settings delete the box and add it again to your MyHumax.net account. You should get a code on screen you copy to your android device,

Done all that – I know I am connected to my aura because all copies of the app display the Recordings saved

[Barry]

Thread title edited because I am not having that.

Apps were not a pre-requisite to the actual unit being released.

Other members appear to be using the apps without issue (thank you Maximus for confirming as I was drafting this)

[Anonymous]

jmaynard – 1 hour ago  » 

Quote:

Using the android app settings delete the box and add it again to your MyHumax.net account. You should get a code on screen you copy to your android device,

Done all that – I know I am connected to my aura because all copies of the app display the Recordings saved

Connection to the TV Guide and Schedule does not require a connection to the box as it works away from home, which suggests that it requires a connection to the server. In settings (with the Android app) you can check that you are signed in to your account and connected to your device. What does this show?

[Anonymous]

Mars

Thanks for the response

Quote:

What does this show?

All show I am connected and confirm IP address of Aura.

[Anonymous]

jmaynard – 7 mins ago  » 

Mars

Thanks for the response

Quote:

What does this show?

All show I am connected and confirm IP address of Aura.

It shows that you are signed into your account? Have you tried signing out of your account and then signing back in?

[Anonymous]

Quote:

Have you tried signing out of your account and then signing back in?

Tried that already on all devices- no difference.

Thanks

[Anonymous]

Have you looked at this thread where some people have a similar problem and a solution in post #27:

https://myhumax.org/forum/topic/aura-app-installed-from-playstore

[Anonymous]

Quote:

Have you looked at this thread where some people have a similar problem and a solution in post #27:

Already tried that on two devices – no change…

thanks

[Anonymous]

One last idea, is your network/router/firewall blocking connection to the server. You could check this by connecting using 4G to see if the Schedule and TV Guide are available.

[Anonymous]

Quote:

using 4G to see if the Schedule and TV Guide are available

I did try that – no difference!

Really, quite puzzling…

[Author]

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