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Latest from Humax Customer Support, although it does not get us any further forward at this point in time!
Thank you for sharing the serial number. We have forwarded it to our developer team, who will be sending the over-the-air update to your device as previously discussed.
While we don’t have any specific information on the exact timing of the update at the moment, we’ll be sure to reach out if we receive any news or have any special instructions regarding the process.
In the meantime, please feel free to let us know if you notice any improvements or issues after the update, as your feedback is invaluable in helping us assess the effectiveness of this new release.
Best Regards,
Judit
Humax Customer Support
Reggles – 1 hour ago »
Latest from Humax Customer Support, although it does not get us any further forward at this point in time!
Thank you for sharing the serial number. We have forwarded it to our developer team, who will be sending the over-the-air update to your device as previously discussed.
While we don’t have any specific information on the exact timing of the update at the moment, we’ll be sure to reach out if we receive any news or have any special instructions regarding the process.
In the meantime, please feel free to let us know if you notice any improvements or issues after the update, as your feedback is invaluable in helping us assess the effectiveness of this new release.
Best Regards,
Judit
Humax Customer Support
Cheers for the update Reggles, I also had mail from them today……………..
“To be fully transparent, the update has only just been rolled out to the first few users, so at this point, we haven’t yet received any feedback from either our technical team or the initial testers.”
Hopefully all testers will give feedback and we get good news soon.
Trog,
Thanks for your update. Let’s hope we do get some feedback soon
Trog et al,
Received the following update from Humax Customer Support this morning.
“Hi Ray,
Thank you for your willingness to share the serial number of your Aura unit and participate in the testing of the bugfix for the Freeview app.
We appreciate your feedback and support.
We have sent the new version of the Freeview APK to the Aura unit associated with your serial number. To apply the update, please follow these steps:
Turn on the box and watch live TV for 1 minute.
Place the box into standby mode for 1 minute.
Turn on the box and watch live TV for 5 minutes.
Place the box into standby mode again for 2 minutes.
Check the version name in Settings > Apps > See all apps > Show system apps > Freeview, which should display as “1.00_62_2408XX_…”.
image-20240828013808-3.png
Please report us your experience after this update by replying to this email or contacting our customer service with your HMX email reference number.
Once again, we are thankful for your cooperation and support.
Best Regards,
Judit
Humax Customer Support “
After a few problems I was eventually able to get to the Freeview App setting they were asking me to check. However, I was somewhat surprised to find my setting was
Version 1.00_63_240816_cc218e48d
I reported this back to Humax, and the following is their latest reply:-
“Thank you for sharing your experience with the update process. I’m glad you were able to follow the steps, although I’m sorry to hear you encountered some difficulties along the way.
Regarding the version number you mentioned, it looks like the update has indeed been successfully applied to your device, so it seems you did everything correctly! There’s no indication from what you’ve described that any mistakes were made.
Have you had the chance to test the channels that were previously causing issues? We’re keen to know if the update has resolved the original problem and if everything is now running smoothly. Additionally, we want to ensure that the update hasn’t caused any unexpected side effects—hopefully, everything is working as expected!
Please don’t hesitate to reach out if you need any further assistance.
Best regards,
Judit
Humax Customer Support”
So far I have not had the chance to check Sky Max recordings made after 9-00pm, but will do so tonight and report back to Humax and this forum.
Cheers for that Ray. The 240816 part refers to the year,month and day the update was made. Good luck.
Trog,
That’s interesting know, the inference being that Himax had a possible fix for the problem before I first reported my version of it to them.
Anyway here’s hoping my test recordings tonight will be ok!
Do you know if any other forum members have had the fix applied to their machines?
Reggles – 1 hour ago »
Trog,
That’s interesting know, the inference being that Himax had a possible fix for the problem before I first reported my version of it to them.
Anyway here’s hoping my test recordings tonight will be ok!
Do you know if any other forum members have had the fix applied to their machines?
I reported the issue to them on 3rd August and maybe others did even earlier so no real surprise there. I expect there must be others included in the beta test but I have not seen anyone here or on the other forum confirm that they have been yet.
Trog, et al,
I have now had the chance to play back the recordings o made from the Sky Mix channel after 9-00pm last night. I’m pleased to say they all played backed okay with none of the intermittent “freezing” problems I experienced beforehand. I have told Humax Customer Support of this and said I would get back to them should I have any further similar problems.
I hope Humax will now roll out the fix to the rest of you as soon as possible.
That is great news Ray, I hope it is the same for E4xtra & SkyArts. Out of curiosity can you please go to ITV.BE (028) and see if you see a live picture or just a blank black screen. It is another more recent issue that Humax are working on and may have been included in the fix. Thanks in advance.
Trog,
I’m seeing ITV.BE with no problems at all. Certainly not a black blank screen. Hope this helps.
Reggles – 14 mins ago »
Trog,
I’m seeing ITV.BE with no problems at all. Certainly not a black blank screen. Hope this helps.
Cheers Ray, without knowing if you had the issue before the fix it proves nothing but it does give me hope.
I don’t have the update – despite being told it would be sent. After days of problems with The Joy of Painting being unwatchable today the episode I watched played properly. So it might be too early to know whether it has been fixed by Humax or elsewhere. For me, ITV Be is still blank.
Cheers Ray, without knowing if you had the issue before the fix it proves nothing but it does give me hope.
Trog,
Sorry about that. ITV.BE is not a channel I normally watch. Let’s hope your problem is fixed soon.
EEPhil – 2 hours ago »
I don’t have the update – despite being told it would be sent. After days of problems with The Joy of Painting being unwatchable today the episode I watched played properly. So it might be too early to know whether it has been fixed by Humax or elsewhere. For me, ITV Be is still blank.
If it was fixed by Humax I would expect there to be a new update showing on your Aura like happened for the previous issue. Have you checked? maybe they auto updated. I am just watching E4xtra to see and so far so good.
Reggles – 1 hour ago »
Cheers Ray, without knowing if you had the issue before the fix it proves nothing but it does give me hope.
Trog,
Sorry about that. ITV.BE is not a channel I normally watch. Let’s hope your problem is fixed soon.
I don’t either ,EEPhil spotted the problem and when I looked it was the same for me. Recordings work and ITVX provides catch up so even its fans have options.
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