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My aura is the same, able to watch the channel via the app, but not via the aura. I have just made a test recording for a few minutes, and this doesn’t play, but if you fast forward at least X4, you do see the recording as a series of stills, and increasing to X8 gives a much better flow.
Thanks for all the reports.
Have highlighted this problem to Humax Towers.
Edit: My report has been acknowledged.
Just trying the backwards catchup and it is working as per grahamlthompsons post.
Many thanks to all of you for your input….thought it was only me with the issue but appears a few of you are having it.
Hopefully a solution will be forthcoming
Found this
https://forums.digitalspy.com/discussion/2407300/freeview-planned-engineering#latest
Possible explanation ?
Good spot – but why would it only effect the aura box & not the tv receivers?
Purplemonsta – 5 mins ago »
Good spot – but why would it only effect the aura box & not the tv receivers?
Also, there was no engineering work on my transmitter: https://www.freeview.co.uk/corporate/platform-management/planned-engineering-works
And, it was viewable via the app so there was clearly no signal problem.
Missed the point 8O. Others may get similar from today and confuse one with the other. And those with the symptoms could get other channels affected as well.
It’s a pretty surprising coincidence.
My problem too!
Since Wednesday I have had a very strange issue.
channel 068 Horror channel.
I was series recording Star Trek enterprise. Wednesdays edition seemed to record, but when I tried to play it I just had a black screen, even though I could fast forward etc.
The strange part is that when moving through it the thumbnail images were still there, suggesting it had actually recorded.
If I now go to the channel it also presents just a black screen.
I have done a full factory reset and it is still the same.
Any ideas?
irishdaz – 2 hours ago »
My problem too!
Since Wednesday I have had a very strange issue.
channel 068 Horror channel.
I was series recording Star Trek enterprise. Wednesdays edition seemed to record, but when I tried to play it I just had a black screen, even though I could fast forward etc.
The strange part is that when moving through it the thumbnail images were still there, suggesting it had actually recorded.
If I now go to the channel it also presents just a black screen.
I have done a full factory reset and it is still the same.
Any ideas?
You need to wait till Humax have the chance to investigate. You can still view the channel using either the box media server on mobile kit or on a PC using VLC.
If your PC/laptop has vlc or your mobile device has chromecast capability on your TV.
Need to know what other kit you have other than the Aura.
I have this exact problem TV and 2 other freeview STB all ok on channel 68 but Aura has no picture or sound.
Barry – 13 hours ago »
Fix is being rolled out to all users, check unit for app update.
As a matter of interest Barry, is there any indication of what the problem was? It seemed a very odd one.
Morning all.
Fix seems to be working
Many thanks to everyone who managed to get this sorted.
What a great forum
Purplemonsta – 20 mins ago »
Morning all.
Fix seems to be working
Many thanks to everyone who managed to get this sorted.
What a great forum
Thank you for the update and kind words.
We try our best
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