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The Aura has just gone to a black screen, I can hear the sound playing from the live channels but just seeing a black screen.
I’ve tried pressing the Live TV on the remote but still getting no picture. A reboot of the unit brings up the picture for around ten seconds before the screen again goes black. Home screen button doesnt bring up a picture so I cant access any of the menus to try a reset.
Its been running fine since the it took the last beta update so i’m unsure as to whether thats related.
I would be grateful for any thoughts on what to try.
Asus1964 – 3 mins ago »
The Aura has just gone to a black screen, I can hear the sound playing from the live channels but just seeing a black screen.
I’ve tried pressing the Live TV on the remote but still getting no picture. A reboot of the unit brings up the picture for around ten seconds before the screen again goes black. Home screen button doesnt bring up a picture so I cant access any of the menus to try a reset.
Its been running fine since the it took the last beta update so i’m unsure as to whether thats related.
I would be grateful for any thoughts on what to try.
What did you mean by reboot ? Try pulling the power plug out the back leave it out for a minute or so and replace it.
Can somebody tell me how to find ‘Notifications’ in settings on the Aura. Thanks.
bampsam – 2 mins ago »
Can somebody tell me how to find ‘Notifications’ in settings on the Aura. Thanks.
They appear top right of the screen in Home press the house icon above the channel up button
Is there a way to tell if my box has updated? (seen no sign of any notifications or update notes but some of the functionality listed at the start of this thread seems to be in the menus)
What is the new firmware version number?
Thanks
Asus1964 – 1 hour ago »
The Aura has just gone to a black screen, I can hear the sound playing from the live channels but just seeing a black screen.
I’ve tried pressing the Live TV on the remote but still getting no picture. A reboot of the unit brings up the picture for around ten seconds before the screen again goes black. Home screen button doesnt bring up a picture so I cant access any of the menus to try a reset.
Its been running fine since the it took the last beta update so i’m unsure as to whether thats related.
I would be grateful for any thoughts on what to try.
Have you added any apps to your unit eg ‘Notifications for Android TV’ per chance (and btw if anyone else has this installed then recommendation is to uninstall before you hit problems as well)
If so uninstall it, if you cannot do that see the Android Recovery FAQ
Save your schedule/settings to the internal HDD by using the ‘Export User Preferences’ function in Freeview Play Preferences before hand, then Import when reset completed.
Mattsan1 – 13 mins ago »
Is there a way to tell if my box has updated? (seen no sign of any notifications or update notes but some of the functionality listed at the start of this thread seems to be in the menus)
What is the new firmware version number?
Thanks
Go to settings then Freeview Play Preference stroll down to System Information press ok.
Firmware version 00.09.14.Update date April 12.
bampsam – 4 mins ago »
Mattsan1 – 13 mins ago »
Is there a way to tell if my box has updated? (seen no sign of any notifications or update notes but some of the functionality listed at the start of this thread seems to be in the menus)
What is the new firmware version number?
Thanks
Go to settings then Freeview Play Preference stroll down to System Information press ok.
Firmware version 00.09.14.Update date April 12.
It’s the application details on the line above that is needed.
The firmware detail have not changed.
I’ve received the update and changed the setting for upnp (only) but the server doesn’t appear on my phone via bubble upnp or on windows 10. I’ve tried a restart, but there’s no change
Any ideas?
My Aura has updated and has been playing fine until this evening. Everything that plays now, live TV, recordings, video from USB even mp3 files the sound cuts out and the video pauses every 30 seconds or so. I have changed none of the settings and I have pulled the plug and left it for 5 minutes and then rebooted but it is still the same.
Please help!
Tonight I decided to do an automatic channel search. After it did the aura would not leave the Home Screen. It would not play any apps or live tv. Nothing. Tried an unplug and that did not resolve. Had to do a factory reset to get it up and working but then had to auto scan channels, etc. All working fine so far.
Ozz – 25 mins ago »
I’ve received the update and changed the setting for upnp (only) but the server doesn’t appear on my phone via bubble upnp or on windows 10. I’ve tried a restart, but there’s no change
Any ideas?
Phone ios or android
Not sure what changed the settings for upnp only means
Turn on Network Server in Settings > Record & Share > Home Network.
First confirm you have the update
Go to settings then Freeview Play Preference stroll down to System Information press ok.
Confirm the application version.
Confirm you have VLC installed on your windows 10 PC.
Confirm the box has an internet connection ?
grahamlthompson – 2 hours ago »
Asus1964 – 3 mins ago »
The Aura has just gone to a black screen, I can hear the sound playing from the live channels but just seeing a black screen.
I’ve tried pressing the Live TV on the remote but still getting no picture. A reboot of the unit brings up the picture for around ten seconds before the screen again goes black. Home screen button doesnt bring up a picture so I cant access any of the menus to try a reset.
Its been running fine since the it took the last beta update so i’m unsure as to whether thats related.
I would be grateful for any thoughts on what to try.
What did you mean by reboot ? Try pulling the power plug out the back leave it out for a minute or so and replace it.
Sorry, that’s what I meant when I said reboot. I have pulled the plug several times but get the same result each time on restarting.
Yay!
OpenVPN access to home and Aura app works!
MickO – 1 min ago »
Yay!
OpenVPN access to home and Aura app works!
VLC on a PC should find the server under the upnp option
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