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This is a common issue for me as well. I got my Aura box last year which also exhibits the same deep sleep issues as mentioned above. I also do not want the box to go into this mode and have not set it to do so. Clearly a software bug that Humax needs to address. Very disappointing that Humax are so slow to release software updates to fix bugs or add new functionality.
james_uk – 9 mnths ago »
Well I sent them another rant the other day questioning why there’s been no update for so long and got the following response.
Quote:Hi James
There is no updates on new the firmware as of yet, this does take time, also more may need to be added to resolve some other slight issues, go to other reviews on our website etc and other sources, there is great ratings, that model is not that old, some issues are expected, that is why we have a great software team cto resolve the problems with the Aura.
Best Regards,
Colin
Humax Customer Support
I’d say that’s a load of s@*t lol
What a joke of a reply from Humax. Having now had two similarly rubbish Aura boxes, I submitted my feedback on the Humax website… it was never published. I can only assume because of its negative content! “Great software team” my ass.
What a load of lies and crap they feed us.
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