Series not recording

Forum Forums Freesat HD HDR 1000, 1010, 1100S Series not recording

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  • #14179
    Anonymous
    Inactive

    Hi

    I’m new here and hope this is the right place to post this. I’ve had a Humax HDR 1000s for a couple of weeks and finding it really good (owned 2 humax boxes previously freesat and freeview). The problem I’m having is that its not recording series. It gives me the option of recording a series and all looks good in the planner but it doesn’t actually record anything. The instruction to record future episodes is still there in the ‘planned’ section but nothing is recorded. Am I doing something wrong or is this a known problem. Thanks in anticipation :-) *edit* should add that it records single programmes just fine.

    #41303
    grahamlthompson
    Participant

    There are known problems with 1.0.16 software. Can you try setting a power on timer on the box about an hour before your first recording is due on any day until a complete fix is found ?

    Settings – Power On Timer

    You can also set a off timer.

    Mine is set to power up at 12:00 and shutdown at midnight.

    #41304
    Anonymous
    Inactive

    Thank you, tried that last night and it worked fine :-)

    #41305
    grahamlthompson
    Participant

    pjscribble – 35 minutes ago  » 

    Thank you, tried that last night and it worked fine :-)

    You are welcome, if you do get any recording failures, can you post channel and programme ?. It’s all usefull data.

    #41306
    Anonymous
    Inactive

    Hi

    I’m also new to my Humax 1000s and have only had this up and running for a day or so. I have read a few forum topic posts but can someone please clarify?

    Does the 1000s currently not automatically record things whilst in standby, like the sky HD box, for example would do? In other words does it have to be power on to record anything?

    I left it to record “Silent Witness” BBC1HD Thurs 10/1/13 at 9pm but the box was in standby and nothing recorded.

    Seems a little daft that it cannot do this if this is the case, as recording whilst in standby is surely a fundamental requirement for such an expensive piece of kit.

    Many thanks in advance for your replies.

    #41307
    Anonymous
    Inactive

    Great British Railway Journeys (BBC-HD)

    I set a series record for ‘Great British Railway Journeys’ on BBC-HD. It is broadcasting Mon-Fri 6:30pm for the next 5 weeks. When I checked on Sunday the planner showed Monday 6:30pm set – but that did not record.

    Mon 07/01/2013 18:30 did not record :(

    Tue 08/01/2013 18:30 did record OK :-)

    Wed 09/01/2013 18:30 did record OK :-)

    Thu 10/01/2013 18:30 did not record :(

    Overall, not at all reliable. And no indication of one-minute ‘failed’ recording that I’ve read about.

    I have the box set to start at 05:00 and stop at 05:30 as recommended. I see the latest recommendation is to power up the box at hour before the first recording is due. Will that help? Note: Channel 407 shows an a good signal.

    Mr Selfridge’ (ITV1-HD)

    Also, a series record of ‘Mr Selfridge’ on ITV1-HD (06/01/2013 21:00-22:30) also failed to record. I noticed and managed to record the ITV1+1 showing (but that’s not HD).

    #41308
    Barry
    Moderator
    Quote:
    I have the box set to start at 05:00 and stop at 05:30 as recommended. I see the latest recommendation is to power up the box at hour before the first recording is due. Will that help?

    Yes.

    Further testing by members has revealed that if timer is not within approx 2 hrs 30 mins of power on timer then it will still fail.

    or

    You could use start padding, downside is though this will stop the timer at the billed time, so if programme overran you would miss the end.

    #41309
    Anonymous
    Inactive

    Glad I checked back on this topic. When I got my 1000s recently I set the Power On/Off at 05.00/05.15 as suggested to avoid missed recordings but then noticed last night that we didn’t have some recordings that I knew I had put in.

    I am going to change the On/Off times to the midday/midnight now, until there is a fix. Hopefully any fix will also include some sort of notification that a recording has failed.

    #41310
    grahamlthompson
    Participant

    DevonLad – 3 minutes ago  » 

    Glad I checked back on this topic. When I got my 1000s recently I set the Power On/Off at 05.00/05.15 as suggested to avoid missed recordings but then noticed last night that we didn’t have some recordings that I knew I had put in.

    I am going to change the On/Off times to the midday/midnight now, until there is a fix. Hopefully any fix will also include some sort of notification that a recording has failed.

    I have retained a scheduled recording for Breakfast, it will fail every day until a fix is issued just as a quick check.

    Failed recording messages are generated by other unrelated failures so presumably this will be retained.

    #41311
    Anonymous
    Inactive

    And another failed recorded!

    Casualty (on BBC1-HD) Saturday 12/01/2013 20:50 failed. This was a series record that has been successfully recording for the past month. The episode did show in the planned recordings.

    Borgen (on BBC-HD) series record worked at 21:00 & 22:00 on the same night.

    Why did one work and the other fail? It seems to make no sense and is very annoying.

    Channel 407 has a good signal. Box auto-on 05:00 and auto-off 05:15.

    Should I leave the box on 24 hours a day until this problem is resolved? Will that help?

    #41312
    Anonymous
    Inactive

    I’ve solved this problem by setting the box to auto power on at 12:00 then off at 12:30. This has worked for me on two separate programmes.

    Changing the auto padding has also been reported as a solution. I haven’t tried this yet though.

    #41313
    Anonymous
    Inactive

    ninjaspy – 1 hour ago  » 

    I’ve solved this problem by setting the box to auto power on at 12:00 then off at 12:30. This has worked for me on two separate programmes.

    Changing the auto padding has also been reported as a solution. I haven’t tried this yet though.

    Padding works a treat.

    #41314
    Anonymous
    Inactive

    c-h – 1 week ago Should I leave the box on 24 hours a day until this problem is resolved? Will that help?

    I asked this question and have an answer too…

    Power on box at 09:00, power off at 01:00 and not a single failed recordings since. :-)

    #41315
    Anonymous
    Inactive

    Mine failed to record Top Gear last night and Africa the other day. Very frustrating and totally unreliable.

    When I ever stop watching live TV I always put the box into Standby. Are we saying we should not be doing this and rely on the auto standby function at around midnight until a fix is found?

    #41316
    Barry
    Moderator

    Gr4z – 53 seconds ago  » 

    Mine failed to record Top Gear last night and Africa the other day. Very frustrating and totally unreliable.

    When I ever stop watching live TV I always put the box into Standby. Are we saying we should not be doing this and rely on the auto standby function at around midnight until a fix is found?

    Have you updated to the latest beta software – see top post on forum front page.

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