Channel logos missing

[Anonymous]

Hi,

Over the last few days I’ve noticed lots of channel logos missing in the EPG and in the list of recorded programmes.

However, scrolling up and down the EPG, some of the missing logos appear when the channel is selected and some of the visible logos disappear when their channel is selected.

Missing logos on the ‘my recordings’ list behave in the same way.

Is it just me and, if not, is there a solution?

Thanks,

Kroma

[Anonymous]

The same thing is happening here, exactly as you describe. I tried a factory reset but it didn’t help.

[Anonymous]

I have this problem too, I'm not sure when it started but it's been like it for a little while now.

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[Anonymous]

Hi, sorry no solution from me, but I am having the same issue, it started last week I think. There was a change with the icons from Freesat when it happened for us.

[Anonymous]

I have noticed same problem. Glad it’s not just me! I too also did factory reset earlier today, but still same problem. My guess either Humax server bug or broadcaster data error? The blanks are happening on various channels, Inc. BBC. But Channel 4 looks ok. It’s annoying when also scrolling down channels/difficult to know what channel you have highlighted. John L

[Anonymous]

I also have the same problem with my HDR-1100s. Interestingly I also have an LG TV (28TL5205) with built in Freesat tuner. The EPG works perfectly on the TV. Also the EPG on the TV shows some logos with colours (e.g. The Yesterday Channel has a green Y). I seem to remember that the Humax was the same but is not now. Weyman

[Anonymous]

I did a test a few days ago just to clarify for myself what was going on. Reverted back the firmware to previous version to see if there was a firmware bug that might resolve itself. Tried this out for a while, but sadly same problems.

I then updated back to current firmware and everything appeared to be working ok but without channel logos showing. Just the text showing instead of logo.

Bug reappeared once the EPG had populated and updated the channel text to logo icons, then problem with blank icons, plus when you move around channels & highlight icons they disappear still. So fault must be with broadcaster/Freesat server. Hopefully Freesat will fix fault very soon. Very frustrating! John L

[Martin Liddle]

jdlfreetime – 15 mins ago  » 

Hopefully Freesat will fix fault very soon.

Have you reported the problem to Freesat and Humax?

[Anonymous]

Not yet! Thought Freesat might already be aware Martin. John L

[Anonymous]

I have just submitted a form on the Freesat website. Hopefully they will investigate and report back. If anyone else wants to add their feedback, please contact Freesat. John L

[Anonymous]

Just received communication from Freesat. If anyone else has a moment, PLEASE also contact Freesat. The more complaints, hopefully they will listen . . .

Good morning Angel,

Model is the Humax 1100s purchased many years ago. The fault is not with the machine, but your system with EPG data?

This has happened recently and many other users are experiencing same problem.

Have a look at my link from Humax forum as attached in my previous message.

The repeat problem briefly (in case you don’t understand!) The channel logos have developed a bug: you get blank icons, when you scroll down channels you either get no channel icon, hidden icon when it is highlighted. The best example is the screen shoots mentioned in the Humax forum link. HAVE A LOOK Angel!!!

I am certainly not happy and either Humax or Freesat have a problem to resolve. This is not fair. Please kindly investigate and fix fault

Kind regards, John.

Hide quoted text

On 9 May 2023 09:40, “Angel (Freesat Support)” <support@freesathelp.zendesk.com> wrote:

Your request 32502 has been updated. To add additional comments, reply to this email.

Angel (Freesat)

9 May 2023, 09:40 BST

Hi John,

Thank you for contacting Freesat with your enquiry.

Can you please confirm the fault you are experiencing.

In addition, thank you for contacting us with your enquiry, due to the nature of your issue we will need to escalate your case to our technical team for further investigation.

If you have a moment, please can you answer a few additional questions about your device set-up and box that will help us with our investigations, and enable us to resolve your case as quickly as possible. If there are any questions that you are unable to answer due to being unable to access the menus please type ‘N/A’.

• Date of Purchase:

• When did this issue start and how often does it happen:

• What were you using the box for when the issue started:

• Are there any error messages or codes: We have detected an issue with your hard drive please reboot your box

• Could you please provide a detailed description of the issue? (If possible, could you please provide specific examples or images):

• What is the postcode used on the box (Omit last two letters):

• Model of 4k unit (non-recordable, 500GB, 1TB or 2TB): 4K 500GB

• What devices do you have connected to the box (Makes and models if available):

• Device ID, Current software version & serial number (Can be found in settings>system information):

• How many Satellite cables are connected:

• Signal Type, Strength & Quality (Can be found in settings>system information):

• Available hard drive space (Can be found in settings>system information>hard drive):

• Is your box connected to the internet & who is your service provider (If so, is it connected by WIFI or Ethernet cable & make & model of router):

• Do you use Netflix or Amazon:

• Is your box paired to the Freesat App:

If you require any further assistance from us, please feel welcome to reply.

Many thanks

[Anonymous]

Saturday night the 6th of June there appears to have been a glitch on the EPG system we lost the settings for recording on that night (Humax 1010s). It appears the glitch appeared across all transmissions, my LG TV also could not show the EPG for some time, since then it also has lost the channel icons.

[Anonymous]

StephenRadford – 26 mins ago  » 

Saturday night the 6th of June there appears to have been a glitch on the EPG system we lost the settings for recording on that night (Humax 1010s). It appears the glitch appeared across all transmissions, my LG TV also could not show the EPG for some time, since then it also has lost the channel icons.

Hi Stephen,

Another example to report to Freesat. Please contact them, unless they are informed, nothing will be done. John L

[Anonymous]

I have the same problem, channel that is highlighted does not have the channel number but all the others have, move down one and the number appears.

[Anonymous]

StephenRadford – 1 day ago  » 

Saturday night the 6th of June there appears to have been a glitch on the EPG system we lost the settings for recording on that night (Humax 1010s). It appears the glitch appeared across all transmissions, my LG TV also could not show the EPG for some time, since then it also has lost the channel icons.

6th June?? Is it me or have I missed a year..?

[Author]

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