New software – 1.00.37

[Anonymous]

If a users are using an AMP for Muti-channel digital sound (optical) they NOW need to control the volume by using the volume control on their Amplifiers and not the volume control on the 1000s remote. (or just digital sound from ITV HD) 

If the sound on the 1000s is set to Muti-channel any digital sound from HD channels will be “passed through” unmolested to the amp. The user then gets the best quality digital surround sound experience from their  surround sound amp/system. 

If having the best quality sound is a major problem I would suggest investing in a good quality Harmony remote or similar, then leave the 1000s volume on Max and control the volume via the TV or Amp with the programmable remote. 

If the user only needs Stereo sound then change the 1000s output from Muti-channel to Stereo and then control both HD and SD channel sound with the 1000s remote. 

[Anonymous]

Updated box a few days ago to 1.00.37 and today it locked up with blank screen while son was watching TV. Had to pull the power and now it’s continually rebooting – starting, HDD whirring, freeview logo, “CITV” displaying on LCD, blank screen, off, starting…

Tried the following;

Left unplugged for 10 mins

Removed HDMI cable

Removed all cables except for power and scart

It isn’t booted up long enough for any remote control functions to work. Could try the usb factory reset but may invalidate the warranty.

Any ideas? Guess I’ll need to call Humax in the morning.

Anyone else get this issue since the update? Don’t know if this issue has been triggered by the update or if it’s totally unrelated. Been working fine for 4 months till now.

[Anonymous]

Called Humax and they confirmed there was nothing I could do. They told me as I had the latest software on the box, booting off a usb stick with the older software version would have no effect. They are organising a courier exchange for Monday.

No calling queue, no hassle – first class customer service!

[Author]

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