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I have this issue with a brand new 1100s, Virgin 150Mbps hard wired, had the same issue on my 1000 as well.
Never bothered with their catch-up service due to its lack of HD. Mind you, iplayer HD content looks barely that sometimes.
Had the same problem, factory reset fixed for me. Lost my planned recordings though.
Virgin Media users, are you using your Superhub in Router mode or is it in Modem modem with a separate router? (if so, what DNS servers are you using?) And do you have Virgin’s ‘WebSafe’ filtering turned on?
The reason I ask is this problem has been driving me mad for months (programme starts fine then goes green/purple/blocky after the first ad break). So I finally went looking for a solution, and found this thread. I saw Corrigap’s post about how changing Smart DNS provider fixed the issue and it got me thinking…
I have a HDR1100S hardwired to my Virgin Superhub 2 router, a 150Mbit service and no problems with iPlayer or other streaming services, either through the Humax box or other devices. The 1100S gets its IP address and DNS details from the Superhub via DHCP – which means it uses the Superhub as its DNS server, which in turn forwards queries to the Virgin Media DNS servers (and may do some caching, I don’t know). Unless you have it disabled, the Virgin Media DNS will pass your query through its ‘WebSafe’ filter (to stop your kids looking at porn etc).
The Superhub doesn’t let you configure DNS so it’s not easy to get the Humax to use a different DNS server – however it can be done by temporarily turning off DHCP on the Superhub then attempting to connect the Humax box to the network. It will try to get an address by DHCP but if you wait long enough will time out, and allow you to enter an IP address and DNS servers manually. I set mine to use the Google DNS 8.8.8.8 and 8.8.4.4 – this seems to have fixed the problem and I can now watch shows right to the end.
My guess is it’s something in the chain of 4od app -> Humax internal networking code -> Superhub DNS -> Virgin DNS -> WebSafe filter that causes streaming to stop working when you go from ads back to the TV show. Other affected Virgin Media users might want to give this a try, and see what works and what doesn’t?
The DNS workaround posted above fixed it for me as well.
Nice one.
I complained to Humax who said that it was an All4 format problem. I complained to All4 who acknowledged it as a problem but couldnt advise when it will be fixed (this was back in February)
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Dear Liz,
Thank you for your email regarding All 4.
We are sorry to hear that you have been experiencing problems accessing content on All 4 via your Freesat box.
Please be advised that our Technical Team are aware of this issue and are currently working towards a resolution. Unfortunately, we do not have a timeframe for this fix, at present.
We would like to apologise for this and suggest that you keep an eye on the service for any future updates.
If you require further information, feel free to email me back or visit http://www.channel4.com/4viewers/faq
Kind regards,
Scarlet Lewis
All 4 Support
Hi, This started again for me last week. But has been OK for me from last night so it looks FIXED. Ill keep you updated if it happens again
Yep, seems to be fixed. Watched several catch-up programs in the last 5 days without any of the problems previously seen
Yep, seems to be fixed. Watched several catch-up programs in the last 5 days without any of the problems previously seen
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