- This topic has 41 replies, 11 voices, and was last updated 10 years, 4 months ago by
.
-
Posts
-
Using guarantees and warranties
Many products, such as electrical goods, are sold with a manufacturer’s guarantee (or warranty), often for a year.
Guarantees are a contract between you and the manufacturer and the manufacturer must do whatever they say they will do in the guarantee.
Usually this will be to repair or replace a faulty item. Retailers will sometimes contact the manufacturer on your behalf, but they are not obliged to do so.
However, you still have rights under the Sale of Goods Act even if your guarantee has expired. A manufacturer’s guarantee doesn’t replace these rights and retailers can’t ignore this.
It will depend on the product and the fault, but you could be legally entitled to a free repair or, in some cases, a replacement by the retailer for some time after the manufacturer’s guarantee has expired.
The OP has two avenues he could pursue – one with the manufacturer and one under the Sale of Goods Act with the retailer. With the retailer this would be around ‘what is a reasonable amount of time’ a product such as this should give good reliable service for.
The OP may well have to get an independent report which he would have to pay for though could claim back were his case successful. In fact the OP has up to 6 years in which to bring a claim.
The problem is most of us do not pursue our rights as it’s all too much trouble. If we did then products would have to be much improved.
Quote:The OP has two avenues he could pursue – one with the manufacturer and one under the Sale of Goods Act with the retailerExactly. As I said.
Quote:The problem is most of us do not pursue our rights as it’s all too much trouble. If we did then products would have to be much improved.Most cases never get past the letter stage, because when push comes to shove, if the customer has a strong case it’s not worth the retailer spending time and money defending it. Cheaper to pick the least-cost option (repair, replacement, or partial refund) and settle it. In many cases, the least-cost option will be a partial refund, which won’t be much if the item has already been used for 18 months or so. This is why most people don’t bother once the warranty has expired.
We’re lucky to have strong consumer regulations, but the principal benefit comes from their existence – which ensures retailers follow reasonable practice in order to keep out of the courts. Retailers are not in a position to improve the products they offer for sale.
And another one with the same issue. bought mine 18 months ago, last night lost all recordings, tried all the resets, restore factory settings – nothing. No pause or record so hard drive failure very likely. Checked all connections, drive still spinning up but nothing.
Today, bought new hard drive, installed and surprise surprise the hard drive is not showing. No record or pause and hot showing in storage.
Seems to be a spate of these. I assumed only 1 year warranty so have now opened box so no extended warranty. Is there anything else to try, could it be softwear? Can I re- install the softwear before the last update? Or am I missing a way to get it to look for the new hard drive?
Any suggestions?
Kentonr – 2 hours ago »
And another one with the same issue. bought mine 18 months ago, last night lost all recordings, tried all the resets, restore factory settings – nothing. No pause or record so hard drive failure very likely. Checked all connections, drive still spinning up but nothing.
Today, bought new hard drive, installed and surprise surprise the hard drive is not showing. No record or pause and hot showing in storage.
Seems to be a spate of these. I assumed only 1 year warranty so have now opened box so no extended warranty. Is there anything else to try, could it be softwear? Can I re- install the softwear before the last update? Or am I missing a way to get it to look for the new hard drive?
Any suggestions?
Suggest you phone Humax and explain problem – ask what to do…
Ok, tried Humax, they suggested I send back for repair / exchange – cost £110 so that’s a non starter
Has anyone got any other suggestions?
Consider contacting your retailer? Depending who you bought it from, it could get you a free repair or it could be more trouble than it’s worth.
Kentonr – 1 day ago »
Ok, tried Humax, they suggested I send back for repair / exchange – cost £110 so that’s a non starter
Has anyone got any other suggestions?
Yes, you could try using a different (but suitable!) power supply, e.g. one from a known-working unit. Maybe there is someone else on this forum who lives near you. I’m in Ireland so I’d guess that’s not so near.
See here for more info: https://myhumax.org/forum/topic/starting-keeps-recycling-wont-boot-up/page/6?replies=32#post-37788
I’m having very similar problems to others in this thread.
Last week all my recordings vanished, the box won’t pause/rewind live TV and the ‘storage’ menu of the settings doesn’t show an internal hard drive.
So far, all Humax support have suggested is that I format the drive, but this isn’t possible as the menu doesn’t show a drive. If I attach an external USB drive I can see it and format it, but can’t record to it.
My box is about 18 months old but as I don’t know what the Humax warranty is, I haven’t yet opened the box to look at the hard drive.
Does anyone have any suggestions for things to try? I’m tempted to take the drive out and connect it to a computer to see if it seems healthy (I can hear it spinning) before I order a replacement drive. If it comes to a getting a replacement, does anyone have suggestions for a suitable drive?
Thanks in advance for any help.
Boxes registered with Humax have a two year warranty. Repassac and I have WD-AVGP 2TB drives installed. I would be inclined to get it repaired/replaced under warranty just in case it’s the hard disk controller that has failed.
Welcome to our forum.
Thanks for the info, if it looks like I’m still under warranty I’ll hang back on opening up the box. So far the support from Humax by email has been glacially slow, but due to their short opening hours by phone it’s all I can get.
grahamlthompson – 6 days ago »
… Repassac and I have WD-AVGP 2TB drives installed…
… and me too. (Though I’m a less active member of the forum.)
As an update to my case, I contacted Humax by phone and they have arranged an exchange without any quibbles. Yet I have now got an email in reply to the separate email conversation telling me my box is out of warranty.
Basically, I’d advise anyone having problems to phone humax instead of emailing them. The guy on the phone went through a few things and quickly arranged the exchange, whereas the emails were taking weeks to get replies and the replies were pretty useless; the emails were often nothing more than asking for info that had been included in the message they were replying to!
- You must be logged in to reply to this topic.