PROBLEM CUSTOMER

Forum Forums Freesat HD HDR 1000, 1010, 1100S PROBLEM CUSTOMER

Viewing 12 posts - 16 through 27 (of 27 total)
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  • #42936
    Anonymous
    Inactive

    I’ve seen posts on other forums that would suggest a factory reset has cured any lingering bugs that were still present after the last update. I can understand what a pain it might be, though.

    I haven’t got this box myself, but my Sky sub ends next week and the decline in people posting about problems with their box has me leaning towards picking one up.

    #42937
    Anonymous
    Inactive

    apokryphos – 1 hour ago  » 

    I’ve seen posts on other forums that would suggest a factory reset has cured any lingering bugs that were still present after the last update. I can understand what a pain it might be, though.

    Humax usualy advise a factory reset after an update on their boxes just for that very reason.

    Just as when you update software on a PC and it says you must restart to finish installation, the HDR 1000s should be treated the same.

    I personally think there should be an on screen message to let you know an updates been installed and a factory default is required along with a warning about resetting scheduled recordings.

    #42938
    Anonymous
    Inactive

    I’d actually find that really annoying – resetting user settings is one thing, as there aren’t that many, but wiping series links is a real pain. I did a reset recently (YouTube stopped working) and it took *ages* to set recordings up again, writing everything down, using that superslow EPG, or the search that takes ages to type into. I’m not going to do that again in a hurry. They need to come up with a better solution if this is going to be required for every software update.

    #42939
    Anonymous
    Inactive

    “Humax usualy advise a factory reset after an update on their boxes just for that very reason.”

    Do they ? I thought it was just a few helpful owners that recommended a factory reset. Can you provide a link to where Humax suggest this action after installing updates on their boxes ?  

    #42940
    Anonymous
    Inactive

    Reffub – 26 minutes ago  » 

    “Humax usualy advise a factory reset after an update on their boxes just for that very reason.”

    Do they ? I thought it was just a few helpful owners that recommended a factory reset. Can you provide a link to where Humax suggest this action after installing updates on their boxes ?  

    This is something that goes way back to the 9200T days, which is mentioned in the downloads section of Humax UK. When you email Humax about issues after an update they usually respond with how to perform a factory default.

    23772420-D053-4517-8552-53F8571CBC68-3574-00000209EC629CD6.jpg

    http://www.humaxdigital.com/uk/support/downloadcenter_model.aspx?category_seq=56

    #42941
    Anonymous
    Inactive

    Well the 9200T is hardly all their boxes.

    Obviously a reset is a good idea if anyone’s experiencing problems, but Humax don’t advise doing one after an update for the 1000s. 

    No mention of doing a factory reset with the last Beta instructions.

    Or any of the updates I’ve installed on the Foxsat HDR. 

    If Humax thought we needed to do a reset they would surely tell us to do one. 

    I’ve actually done two resets since the update and I reformatted my HD and I’ve still got problems, but possibly they are EPG related. 

    #42942
    Anonymous
    Inactive

    Hi Souporjuice, re: your point above “They need to come up with a better solution if this is going to be required for every software update. ” I have mentioned a few times that a save schedule to USB needs introducing as the way forward with this, it should take seconds and would be useful should a box replacement become necessary – Humax, how about it ?

    #42943
    Anonymous
    Inactive

    As a factory reset doesn’t delete recordings why should it delete planned recordings ?.

    Surely recordings and planned recordings are just entries in an index file ?

    #42944
    grahamlthompson
    Participant

    dec – 2 minutes ago  » 

    As a factory reset doesn’t delete recordings why should it delete planned recordings ?.

    Surely recordings and planned recordings are just entries in an index file ?

    Because during a reset you can change your channel line up by simply using a different postcode. A reset to factory defaults resets all user data to the as delivered condition. retaining these may preserve corrupted data files which are causing problems anyway. It doesn’t affect the video recording partition containing the actual recording files. The list of recordings is generated when you display the recordings so provided the files are there the list will be re-created.

    #42945
    Anonymous
    Inactive

    Presumably it can rebuild the recordings index from the underlying disk filing system.

    #42946
    Anonymous
    Inactive

    Suppose that makes some kind of sense although any kind of database should be protected against corruption. Still a pita though if you’ve lots of recordings in the planner and some are on a break.

    Fortunately its no longer my problem so will stop posting here now.

    #42947
    grahamlthompson
    Participant

    dec – 8 minutes ago  » 

    Suppose that makes some kind of sense although any kind of database should be protected against corruption. Still a pita though if you’ve lots of recordings in the planner and some are on a break.

    Fortunately its no longer my problem so will stop posting here now.

    Any recordings on your planner on a significant break are unlikely to work again, the broadcaster will normally use new crids. After 13 weeks without being used they get auto deleted anyway.

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