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Hi
Same issues here , contacted Humax last week and got the following reply….
Thank you for reaching out regarding the internet connectivity issue with your Freesat device.
We have noticed that some Freesat users are currently experiencing difficulties with internet connectivity. We are trying to replicate the issue on several devices from our end and also actively investigating the matter with Freesat to identify the cause.
At this time, there is no need for any further action on your part. Once we have more information or updates, we will contact you via email.
We appreciate your understanding and patience.
Regards
Satcom
I got through to the Humax helpline and the chap told me that it’s an issue with their servers — nothing wrong with my box. They’re working on it apparently but no timescale mentioned…
In the last week the ON DEMAND facility has stopped working on my HD 1100 S. I can get Netflix with no problem but none of the terrestrial Freesat channels work i.e. BBC, ITV,Ch4, Ch5 etc. I get a message telling me “Great You Are Connected by WiFi” but then I am told to select my network enter my network password. I do this and again I get the message that the connection is successful and to click on the button ‘ connect automatically’, this takes me back to square one! I have carried out a factory reset and this achieved nothing. Is this a know Humax problem and is there a fix that they (or I) can attempt?
candy h – 1 hour ago »
Is this a know Humax problem and is there a fix that they (or I) can attempt?
You would know the answer to that if you had bothered to read the other now many threads that are in plain view and all dealing with basically the same issue.
A slightly harsh response from trog.
The fact that there are “other now many threads” on this very subject seems to indicate that this is not the easiest of sites to use when it comes to finding related problems, particularly for a first time user.
Dear User,
We have great news! Our team has identified and resolved the on-demand issue that was affecting Freesat devices.
Your device should soon detect the fix, and everything should be back to normal shortly.
Many users have already reported that their on-demand services are working smoothly again, but please allow a few days for the fix to fully take effect on your end.
Thank you for your patience, and if you experience any further issues, please don’t hesitate to reach out.
Best regards,
Humax Customer Support
satcom – 6 mins ago »
Dear User,
We have great news! Our team has identified and resolved the on-demand issue that was affecting Freesat devices.
Your device should soon detect the fix, and everything should be back to normal shortly.
Many users have already reported that their on-demand services are working smoothly again, but please allow a few days for the fix to fully take effect on your end.
Thank you for your patience, and if you experience any further issues, please don’t hesitate to reach out.
Best regards,
Humax Customer Support
Thank god for that, maybe there will be no more ground hog day 1100s threads started by people too idle to open their eyes and read what is already posted.
StuartZ – 23 mins ago »
A slightly harsh response from trog.
The fact that there are “other now many threads” on this very subject seems to indicate that this is not the easiest of sites to use when it comes to finding related problems, particularly for a first time user.
When you open the site you see “Latest Discussions” and now 4 out of the 5 first threads listed is related to the 1100-s and includes titles like “Humax 1100S and iPlayer”…”On Demand currently not available”….”Fault onscreen with broadband connection” you would not need a degree in computer programming to realise that they more than likely are related to your own 1100s problem. just having a 2 digit IQ would suffice. There is nothing difficult at all, it is far easier to read an existing thread than write a new one, the moderators have already had to merge threads on this subject and still people cannot be bothered to open their eyes.
EDIT The original needless thread has now been merged with this one.
I am new to this site and I was not sure as to where I needed to go to ask my question!. I must have missed the “latest Discussions” page somehow! I assumed that this forum was formed to be, not only helpful, but also to be a friendly group who would have a degree of understanding especially to a site newbie (who incidentally has a University degree and has an IQ much greater than the 2 digits that trog surmises). I will therefore be ultra careful with any further posts that I might make to this site, but hopefully I will find the solution to my minor fault elsewhere.
candy h – 51 mins ago »
hopefully I will find the solution to my minor fault elsewhere.
Read this thread that your original post has now been moved to and this other thread that I mentioned previously….. https://myhumax.org/forum/topic/humax-1100s-and-iplayer ….. and you will be up to speed and see that help is coming soon.
BBC iPlayer has stopped working since yesterday. When I select ‘BBC iPlayer’ it displays the name but then fails to open the home page. I’ve tried restarting the Humax. Anyone got any ideas?
This issue surfaced with me about a week ago. I tried all the usual reboot, factory reset etc to no avail. Further checks on the LAN showed it to be connected and pingable so the on screen message about not being connected is wrong. Humax have since reported in response the an email that they know they have a problem and to just wait until they fix it, nothing we can do. Freesat no longer supports the Humax boxes, now having moved over to Arris. I’m not confident that Humax will put any effort into this at all, hoping customers
(and the problems) will just go away.
Au contraire, Humax do seem to support their legacy hardware, mine is now working on the second attempt. Huzzah!
Thanks Humax, on demand now working properly..
I just checked it again and now it is working. There has been no notification from Humax that the ticket I opened has been closed. It wasn’t necessary to reboot or reset. No idea what the cause of this issue was but no matter, all good.
I did find that I had to re-register iplayer and my5 using the on screen codes. Ch4 still missing of course but they took that away a long time ago.
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