HB 1000S no internet connection?

[Anonymous]

I have two HB 1000S boxes

Today, I am unable to access On Demand via either box.

Both boxes continue to receive broadcasts via Freesat.

I have verified that both boxes are correctly connected to the internet.

Detailed description of issue:

Go to On Demand and select BBC iPlayer (or any other on demand)

On screen message: Checking internet Connection

Displays: ready to watch when you are… connect now

Select: connect now

Displays: internet connection…… connect automatically

Select: connect automatically

On screen message: connecting

Displays: Great you ‘re connected IP 192.168.1.245 Done

Select: Done

Return to menu and select on demand, select iPlayer or other on demand service

Displays: ready to watch when you are… connect now

Is there any advice anyone can offer?

TIA

[Anonymous]

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[Anonymous]

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[Anonymous]

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[Anonymous]

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[Anonymous]

I got exactly the same problem tonight. Tells us we aren’t connected, we connect, but then no way back to iplayer- sends you through the whole rigmarole again, and again.

[Anonymous]

We’ve had exactly the same issue. On our Freesat box. Tried a restart. Still not able to access On Demand content.

We have a Humax Freeview box and that works fine.

[Anonymous]

I have the same issue since yesterday morning. Sent email to Humax support yesterday, after trying factory resets of box, recycling router and checking all connections. No reply yet and the problem persists

[Anonymous]

I have exactly the same issue, I’ve tried resetting my Router and conncting via wireless & wired but same issue in that repeatedly going round setting up the connection. FWIW netfix does seem to connect bit IPlayer & YouTube fail in the same way.

[Barry]

Reported to Humax Towers.

[Anonymous]

Yep, same has happened to me on my 1100S. Wifi is saying connected, but on demand services are asking for a network connection. I hope Humax can solve this!

[Anonymous]

This happened to me yesterday (7th sept 23).

Did some packet sniffing on the network and discovered it is a DNS issue.

The Humax host

Code:

test.humaxtvportal.com

is not resolving properly:

Code:

test.humaxtvportal.com. 43200 IN CNAME humaxwebtest.cloudapp.net.
humaxwebtest.cloudapp.net. 10 IN A 0.0.0.0

I have emailed uksupport@humax-digital.co.uk – not sure if we’ll get any response.

This is probably the app they use to test broadband speed.

[Anonymous]

I can confirm that the IP Address of humaxwebtest.cloudapp.net changed on the 7th Sep from: 52.169.105.9 to 0.0.0.0

[Anonymous]

Thank you for finding the source of the problem. Is there any way we can change the IP address or do we have to wait for a patch to be produced by Humax. I don’t think they are supporting Freesat any more are thay?

[Anonymous]

I can confirm that the On Demand started working for me after adding the following manual host definition to my router:

Hostname: test.humaxtvportal.com

IP Address: 52.169.105.9

I cannot give specific advice on how you do that for each router model out there but if you are able to login to your router configuration then there should be a place to add a hostname/IP address. Just look for things like: Hostname, DNS, Name Resolution etc etc.

I will continue to try and contact Humax to see if they can fix their DNS.

[Author]

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